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Ho-Chunk, Inc. · 3 weeks ago

Network Architect SME (Subject Matter Expert)

Washington, DC

Full-time

Hybrid

Senior Level, Lead/Staff

$140K/yr - $180K/yr

10+ years exp

Ho-Chunk, Inc. is looking for a Subject Matter Expert (SME) to provide project management support and technical expertise for large-scale network initiatives. The SME will lead strategic projects, offer technical guidance, and serve as the primary point of contact for government leadership to ensure mission objectives are met.

GovernmentInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as primary technical POC for government customer Division Level leadership to ensure mission objectives and strategic/technical vision is executed

Provide strategic thought leadership and support on forward-leaning technologies that support not only the Division's mission and objectives, but also the Office and Bureau goals and objectives

Provide project and portfolio management for Division Level strategic/forward-leaning initiatives and projects

Lead and manage Proof of Concepts (POCs), Pilots, Authority to Test, and Analysis of Alternatives as it relates to Enterprise-wide initiatives

Provide technical management and strategic guidance to subject matter experts (SMEs) in areas including, but not limited to, enterprise data networking, unified communications UC, WiFi, and cloud-related Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Software as a Service (SaaS) platforms

Create and author artifacts as it relates to technical and strategic initiatives; artifacts include, but not limited to Executive-level briefings, Technology Roadmap(s), Course of Action (COA) plans, weekly activity reports, IRM-level Strategic Communication Articles, Pilot Concept of Operation Plans/Schedules, Contingency Plans, Operational Runbooks/Checklist, SWOTs, and data visualization/dashboards

Provide advisory to Branch Level Operations and Maintenance (O&M) by creating, reviewing, and verifying processes are implemented in accordance with government approval

Provide support to Branch Level Business Operations as it relates to financial-related tasks (e.g., cost modeling) and frameworks (e.g, Technology Business Management, TBM), as well as vendor relationship support

Use information technology expertise and/or industry-focused experience in fulfilling the interpreted customer specification

Provide thought leadership related to current and future customer plans with regard to the ongoing efforts

The Subject Matter Expert may also serve in a quality control role for completed tasks and plan reviews

Manage all or part of the forward-leaning technical initiatives (e.g., pilot initiatives, analysis of alternatives, authority to test) as it relates to data, voice, WiFi, and cloud

Ensures all critical/high and/ or VIP incidents or service requests are tracked, monitored, attended to or resolved promptly and efficiently within service level targets and/or scheduled timeframes

Act as primary technical POC for government customer Division Level leadership to ensure mission objectives and technical vision is executed

Frequently communicates with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department

Report and analyze all operational and performance-based metrics to identify service improvement and/or training initiatives

Identify, notify, and address operational/system deficiencies promptly with Government Stakeholders and Program Manager

Consults, researches, recommends, and implements new data solutions into the enterprise

Must be willing and able to learn and retain information

Must be able to work independently and in team environments

Good oral and written communication skills