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Groundworks · 18 hours ago

Sales and Service Technician

Traverse City, MI

Full-time

Hybrid

Entry Level

$120K/yr - $120K/yr

1+ years exp

Groundworks is a leading provider of foundation solutions and water management in North America, seeking a Sales & Service Technician to enhance customer relationships post-installation. The role focuses on inspecting and servicing existing installations, recommending additional solutions, and ensuring customer satisfaction through effective communication and service delivery.

Building MaintenanceConstructionService Industry

Growth Opportunities

Responsibilities

Execute appointments scheduled with customers

Travel to customers' home based on assigned appointments

Build long-term relationships with customers and professionally represent the company

Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures

Perform annual customer maintenance visits, examining work previously completed

Perform reactive service appointments, diagnose, and fix any issues

Install additional products purchased by the customer as necessary

Adhere to safety regulations and procedures when carrying out responsibilities

Examine solutions installed by the company and determine potential warranty or non-warranty work

Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Other duties as assigned

Qualification

Sales experienceConstruction experienceCustomer relationsHigh school diploma

Required

High school diploma or GED or equivalent experience

A valid, non-restrictive Driver's License is required

Preferred

1 or more years of proven sales experience preferred but not required

Construction/Home Improvement experience preferred

Proven customer relations experience preferred

Benefits

Medical

Dental

Vision

Long/Short Term Disability

Life insurance

401(k) with a company match

PTO after applicable waiting periods

Company

Groundworks

At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States.

Founded in 2016

Virginia Beach, Virginia, USA

5001-10000 employees