E80 Group · 3 weeks ago
Embedded Engineer Coordinator Phoenix
Chicago, US
Full-time
Onsite
Senior Level
$95K/yr - $120K/yr
5+ years expE80 Group is a multinational company specialized in automated and integrated intralogistics solutions for manufacturers of consumer goods. The Embedded Engineering Coordinator will coordinate the work of Embedded Engineers, provide technical support, and ensure customer satisfaction while managing maintenance and improvement efforts.
Industrial AutomationLogisticsManufacturingWarehousing
Responsibilities
Responsible for coordinating Embedded Engineering team work
Coordinates overall maintenance and improvement efforts, customer satisfaction for embedded sites
Provides technical support and expertise to Embedded Engineers and coverages for mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicle (LGV) if needed
Schedules and coordinates all Embedded Engineering absence coverage
Develops Embedded Engineers’ skills and encourages growth
Ensures Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting efforts
Provides Customer Care Management with regular updates and reports about the status of site activities
Plans, develops, instructs and provides ongoing technical training in technologies and procedures for technicians
Assists in resolving customer issues and complaints related to electrical/mechanical hardware failures
Supports the implementations of retrofits and modifications at customer sites
Proposes options for customer training and certification
Multiple yearly visits to embedded team members
Holds monthly phone calls with the customer in regards to Embedded Engineering performance
Qualification
Required
Bachelor's degree in engineering, operations management, or related field
5+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Experience in directly managing teams with organizational responsibilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction
Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance
Knowledge of SAP ERP, CRM (Salesforce)
Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach
Strong analytical skills and attention to detail
Excellent communication and collaboration abilities
Passion for customer service and a customer-centric mindset
Preferred
5+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is highly preferred
Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred
CPE, CPS, CMRP Certifications highly preferred
Benefits
Health, Dental, Vision Insurance
Life
STD
LTD
PTO
401K match
Company
E80 Group
Our Group was created with the aim of strengthening its presence on the international market and promoting innovation for an increasingly sustainable growth.
1001-5000 employees
H1B Sponsorship
E80 Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (6)
2021 (6)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Andrea DelGrosso
Managing Director E80 Group S.p.A - Market Operations
Vittorio Cavirani
Direttore Generale e Vice Presidente di E80 Group
Company data provided by crunchbase