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iFLY Indoor Skydiving · 2 weeks ago

Front Desk / Customer Service Representative - Key Holder (Shift Leader)

Union City, California, United States

Full-time

Onsite

New Grad, Entry Level

$18.52/hr - $20/hr

iFLY Indoor Skydiving is a global company with 35 U.S. locations, dedicated to delivering the dream of flight. They are seeking an enthusiastic Customer Service Representative - Key Holder to sell iFLY’s unique indoor skydiving experience, ensuring customer safety and satisfaction while leading a team and managing daily operations.

LeisureSports

Responsibilities

Promote customer safety throughout their time in the wind tunnel and facility

Actively listen to guests to recommend and sell experiences that improve their time at iFLY

Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner

Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through

Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds & reschedule

Serve as the designated supervisor for part or all of assigned shifts, providing leadership and direction to the team

Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering high-quality customer interactions

Oversee opening and closing procedures, including security system management, equipment setup/shutdown, cleanliness checks, and securing all entry points

Monitor daily operations to ensure seamless, efficient workflows and adherence to company policies

Educate team members on operational best practices and customer engagement to maintain high standards of safety and service

Engage and motivate team members to drive performance and achieve location goals

Conduct routine checks of equipment, facilities, and inventory to support smooth daily operations

Assist in tracking sales and performance metrics, contributing to location objectives and targets

Covering for the manager, answering customer calls, assisting with customer and team member incidents, and assisting vendors in the building

Qualification

Exceptional sales skillsExceptional customer service skillsTeam leadershipBasic computer skillsConflict resolutionMulti-taskingPunctualityCommunication skillsPositive attitudeIntegrity