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CorVel Corporation · 3 weeks ago

CareIQ Intake Specialist I

United States

Full-time

Remote

New Grad, Entry Level

$15.26/hr - $23.28/hr

CorVel Corporation is a national provider of risk management solutions, and they are seeking a CareIQ Intake Specialist I to provide administrative customer service assistance. The role involves receiving and entering new ancillary healthcare referrals while ensuring excellent telephonic and written customer service to claimants and providers.

InsuranceSoftware

Responsibilities

Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment

Completes accurate data entry and review

Able to learn and operate corporate proprietary systems

Enters assigned electronic (email/fax/data feed) orders into coordination system

Ensures all case stakeholders are updated regularly

Transcribes correspondence/reports from dictation

Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments

Meets departmental production and quality performance expectations

Additional duties as assigned

Qualification

Customer serviceData entryMicrosoft OfficeProblem solvingTime managementWritten communicationVerbal communicationInterpersonal skillsOrganizational skillsTeamwork