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Goodwill Industries of Southeastern Wisconsin, Inc. · 2 days ago

Case Manager GWGL

Great Lakes, Illinois, United States

Full-time

Onsite

Mid Level

$24.01/hr - $36.11/hr

3+ years exp

Goodwill Industries of Southeastern Wisconsin, Inc. is focused on providing employment support and training for individuals through their Workforce Development program. The Case Manager GWGL is responsible for assessing program participants' needs, developing individualized plans, and providing job-related guidance while maintaining effective communication with various stakeholders.

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Responsibilities

Assess program participants for job readiness, education and training needs, and support needs. Develops, implements, and monitors individualized development plans by establishing appropriate goals and objectives for program participants

Responsible for on-the-job-training of new employees, as part of the training team. Provides job-related guidance and support in the areas of career exploration, social and emotional skill awareness, professional appearance, appropriate workplace behavior, attendance. Facilitates referrals to other services (social services, mental health, housing, medical, child care, financial, etc.) as needed

Audits employee’s attendance against Goodwill’s attendance policy. Analyzes progress towards goal achievement for assigned program participants. Attendance reports, phone calls, and individual meetings are used to monitor progress. Participates in corrective action meetings with galley management

Writes regular case notes to record information needed for annual Ability One Individual Employee Evaluations. Accurately reviews and documents program plans on a regular basis and completes other necessary records for all assigned program participants. Utilizes advanced knowledge to address confidential matters on a daily basis

Maintains effective communication and professional working relationships with individuals, referral sources, families and Goodwill staff. Interacts on a daily basis with galley management, human resources, scheduling, transportation, interpreting, intake, uniforms, base access and process review teams to address the needs of participants. Has working knowledge of community resources and assists participants in contacting them as needed. Works with human resources in regard to FMLA, policy issues, benefits, etc

Organize meetings with internal staff to promote communication and consistency

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change

Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues

Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations

Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community

Responsible for completing other projects/initiatives/duties/responsibilities as assigned

Qualification

Vocational rehabilitationJob training methodsMicrosoft Office proficiencyCommunity engagementBilingual (Spanish/ASL)Situational adaptabilityEnsures accountabilityProblem solvingCommunication skillsCustomer focus

Required

Two years of college education or experience equivalency, and a minimum of 3 years' experience

Educational background in vocational rehabilitation (social work, counseling, psychology, special education or similar course of study) to support individual eligibility evaluations and to develop appropriate individual development plans

Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems

Must have a valid driver's license