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NOMS Healthcare · 3 months ago

IT Support Technician II - Full Time

Sandusky, Ohio, United States

Full-time

Onsite

New Grad, Entry Level

NOMS Healthcare is a physician-owned and led organization focused on improving patient care and community health. They are seeking an IT Support Technician II to provide technical support to users, troubleshoot issues, and assist in maintaining a high-quality user experience.

Hospital & Health Care

Responsibilities

Promptly respond to user-initiated support requests, typically via phone or issue ticket

Troubleshoot and resolve routine user issues using policies and procedures indicated by the NOMS technical community

Provide excellent customer service by maintaining a focus on user experience in all user-facing support activities

Record details of reported issues and response actions taken in the NOMS issue ticketing system

Handoff more complex issues to the senior technical team with a well-documented record of troubleshooting steps taken before escalation

Attend essential activity and training meetings conducted by technical community leadership

Continue to develop technically and professionally with the goal of eventual promotion to more complex and valuable positions within the technical community

Participate in on-call rotations and provide after-hours support as needed for critical system maintenance and emergencies

Qualification

Microsoft WindowsDesktop applications supportDesktop networkingTechnical support certificationsCustomer serviceProblem-solvingWritten communicationTeamwork

Required

Minimum high school diploma or equivalent

High-level of comfort using and supporting Microsoft Windows and common desktop applications, such as Outlook, Word, and Excel

Understanding of basic desktop networking configuration and function

Comfort attaching and troubleshooting common peripheral devices such as keyboards, mice, monitors, credit card readers, and barcode scanners

Methodical problem-solving approach to issues with hardware, software, and business processes

Team-oriented approach to knowledge sharing and brainstorming complex issues

Sense of responsibility for longer-term non-transactional work like projects and process improvements

Ability to work independently and in front of professional staff while representing the NOMS technical community

Candidates are expected to continue their professional and technical development on a track toward higher impact technical positions such as ST3, Systems Administrator, or Engineer / Architect roles in IT

Clear and concise written communication when describing technical issues

People-oriented customer service focus in all internal and customer-facing communication