Expedite Talent Solutions ยท 4 months ago
Dover, DE - IT - DOL - Administration - Information Technology - Help Desk Analyst 2
Dover, DE
Full-time
Onsite
Entry, Mid Level
2+ years expExpedite Talent Solutions is seeking a Help Desk Analyst 2 to provide technical assistance, support, and advice to end users for hardware, software, and systems. The role involves investigating and resolving computer software and hardware problems, serving as a contact for level 1 support, and ensuring strong customer service skills are displayed.
IT ManagementProfessional ServicesWarehousing
Responsibilities
Provide technical assistance, support, and advice to end users for hardware, software, and systems
Provide hands-on technical assistance to business and technical users
Investigate and resolve computer software and hardware problems of users
Serve as a contact for level 1 support
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Experienced with a variety of call-tracking software and systems
Reads trade magazines and engages in independent study to maintain current industry knowledge
Follow quality standards and displays strong customer service skills
Ability to work in a team environment
Complete assigned tasks
Strong communication skills; both written and spoken
Qualification
Required
2 to 5 years field experience
Provide technical assistance, support, and advice to end users for hardware, software, and systems
Provide hands-on technical assistance to business and technical users
Investigate and resolve computer software and hardware problems of users
Serve as a contact for level 1 support
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary
Determine whether problem is caused by hardware, software, or system
Answer questions, applying knowledge of computer software, hardware, systems, and procedures
Talk with technical and non-technical co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Experienced with a variety of call-tracking software and systems
Reads trade magazines and engages in independent study to maintain current industry knowledge
Follow quality standards and displays strong customer service skills
Ability to work in a team environment
Complete assigned tasks
Strong communication skills; both written and spoken
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase