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FAIRWINDS Credit Union · 2 months ago

Call Center Agent

Orlando, Florida, United States

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

FAIRWINDS Credit Union is a team committed to helping members achieve financial freedom. The Call Center Agent will provide excellent customer service by addressing member inquiries, promoting products, and ensuring compliance with standards.

BankingCreditFinancial Services

Responsibilities

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy

Assist members with day-to-day banking needs, including account inquiries, online banking support, funds transfers, loan payments, debit card assistance, and more

Promote FAIRWINDS products and services by identifying member needs and recommending solutions that support their financial goals

Educate members on digital tools such as our mobile app and online banking platform to help them bank confidently and independently

Maintain accurate and thorough documentation of member interactions using internal systems and follow up as needed to ensure resolution

Meet performance goals related to service quality, productivity, and member satisfaction

Uphold compliance and security standards by following policies, procedures, and guidelines to protect member information and credit union integrity

Embrace the FAIRWINDS Way by consistently demonstrating our core values in every member and crew interaction

Qualification

Customer service experienceCommunication skillsProblem-solving skillsTechnology proficiencyPatiencePositivitySound judgmentActive listening

Required

Previous customer service experience required

Must be comfortable working in an open Contact Center environment with consistent noise, lighting, and temperature for extended periods

Strong communication skills with the ability to actively listen, ask questions, and convey information clearly and professionally

Demonstrated ability to handle a high volume of member interactions with patience, positivity, and accuracy

Comfort with technology, including the ability to navigate multiple systems, use online banking tools, and troubleshoot digital platforms with members

Strong problem-solving skills and sound judgment when handling member concerns and sensitive information