Latham & Watkins · 1 day ago
Workplace Experience Systems Analyst
Boston, MA
Full-time
Hybrid
Mid Level
$70K/yr - $85K/yr
3+ years expLatham & Watkins is a global law firm consistently ranked among the top firms in the world. They are seeking a Workplace Experience Systems Analyst I to support WE Systems Technology, collaborate on AI enhancements, and improve operational efficiency and user experience.
Law Practice
Hiring Manager
Miranda Nocera
Responsibilities
Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Qualification
Required
Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
A bachelor's degree or equivalent in computer science or information systems, preferably
A minimum of three (3) years of computer-based customer support experience
Previous experience as a technology support, help desk, or professional support assistant, preferably
Experience in technology support, documenting processes, and technical requirements
Experience working with AI agents and creating complex prompts
Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
Demonstrate excellent oral and written communications skills
Preferred
Experience using AI-enabled tools (such as generative AI, copilots, or automation tools) to support work, improve efficiency or solve problems is preferred
Are curious about AI, are comfortable experimenting with new tools, and excited to grow your skills as our Workplace Experience systems and capabilities evolve
Benefits
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Company
Latham & Watkins
Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.
1001-5000 employees
H1B Sponsorship
Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (66)
2023 (65)
2022 (52)
2021 (53)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Bobby Kolb
Chief Financial Officer
LeeAnn Black
COO
Recent News
2024-05-05
Latham & Watkins LLP
2024-04-24
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