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Latham & Watkins · 1 day ago

Workplace Experience Systems Analyst

Boston, MA

Full-time

Hybrid

Mid Level

$70K/yr - $85K/yr

3+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Workplace Experience Systems Analyst I will support WE Systems Technology and collaborate with cross-functional teams to design and develop AI enhancements that improve operational efficiency and user experience.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Miranda Nocera

Responsibilities

Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience

Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners

Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs

Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules

Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

AI technologiesMachine learningPredictive analyticsAdobe IllustratorMicrosoft Office 365Technical supportOral communicationWritten communicationDocumentation

Required

A minimum of three (3) years of computer-based customer support experience

Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale

Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications

Demonstrate excellent oral and written communications skills

Experience in technology support, documenting processes, and technical requirements

Experience working with AI agents and creating complex prompts

Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience

Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners

Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs

Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules

Understanding internal and external clients' requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Preferred

A bachelor's degree or equivalent in computer science or information systems, preferably

Previous experience as a technology support, help desk, or professional support assistant, preferably

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)