Cornerstone Capital Bank · 2 months ago
Empower Support Associate
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $60K/yrCornerstone Capital Bank is a national home lender known for exceptional service and customer satisfaction. They are seeking an Empower Support Associate to provide Tier I support to Production and Operations team members, ensuring positive customer experiences by resolving loan-level issues and inquiries.
Financial Services
Responsibilities
Address Production / Operations team members email and calls for loan level related problems, providing resolution
Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
Research, resolve these inquiries related to loan level issues
Qualification
Required
Strong written and verbal communication skills
Teamwork and customer service necessary
Initiative-taking and energetic
Strong computer and technology-related skills
Professional demeanor
Knowledge of Mortgage Products, Fee's, Income Calculation, Disclosing, TRID
Must be extremely organized
DU/ LPA Knowledge
Computer savvy and strong ability to pick up quickly on new systems
Possess strong knowledge of MS Office
Strong mortgage / origination knowledge
Ability to follow up with multiple tasks / cases daily
Able to work independently and proactively, prioritizing workload and manage multiple tasks throughout the day while keeping your cool
Preferred
Experience in Empower is a plus
Benefits
A full benefits package
The potential for a performance-based bonus
Company
Cornerstone Capital Bank
We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Almy
President and Chief Executive Officer
Dana Bustos - National Talent Matchmaker
Talent Acquisition Manager and Business Line Partner, VP
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