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McDonald's · 1 month ago

Analyst, Technical Product Management

Chicago, IL, US, 60607

Full-time

Onsite

Mid Level

$104K/yr - $131K/yr

4+ years exp

McDonald’s is one of the most recognized brands in the world, serving millions of customers daily. The Technical Product Analyst role involves analyzing and enhancing end-user technologies and collaborating with various stakeholders to improve product features and user experience.

Restaurants

H1B Sponsor Likely

Responsibilities

Analyze new features for end-user technologies, including the company intranet/portal, identify improvement opportunities, and assist in rollout to enhance adoption and user experience

Conduct product comparison analysis across end-user technologies and support feature implementation to deliver measurable value and optimize overall experience

Translate complex customer issues into clear problem statements and design innovative solutions using design thinking principles

Collaborate with product managers, architects, developers, and technology leads to align and contribute to the modernization roadmap

Develop and maintain processes, playbooks, and documentation to ensure consistent, reliable, and scalable product delivery

Conduct usability testing, gather user feedback, and recommend enhancements to improve end-user experience

Monitor maintenance and operational health, validate performance metrics, and enforce standards to ensure stability, uptime, and a seamless end-user experience

Create and manage dashboards, reports, and analytics to measure product performance, adoption, and ROI

Partner with managed service providers to enforce SLAs, resolve incidents, and maintain strong vendor relationships

Research emerging Microsoft technologies and assess their fit for the end user portfolio

Continuously improve product analysis capabilities through skill development, best practices, and process optimization

Qualification

Software DevelopmentJira/ConfluenceAgile MethodologyMicrosoft ProductsUser ResearchTechnical Business AnalysisProcess OptimizationCommunication SkillsProblem SolvingCollaboration

Required

Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders

Extremely knowledgeable about software development / programming due to the technical nature of the role

Experience defining user experience needs, writing epics, stories, and acceptance criteria in Jira/Confluence

Direct experience in an Agile team

Demonstrated experience in conducting user research

4+ years of product execution / technical business analyst experience with a Bachelor's degree or 2+ years relevant experience and a Master's degree

At least 3+ years of experience working with Microsoft products

Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies

Benefits

Health and welfare benefits

401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)