Fivestone Management ยท 2 months ago
Member Experience Host - Part-Time
Willow Park, Texas, United States
Full-time, Part-time
Onsite
New Grad, Entry LevelFivestone Management, LLC is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry. As a Part-Time Member Experience Host, you will create a welcoming environment for members and guests, blending hospitality, administrative support, and community engagement to ensure a seamless experience.
Real Estate
No H1B
Responsibilities
Welcome and assist members and visitors with warmth and professionalism
Manage check-ins and check-outs, ensuring all visitors are properly registered
Handle phone calls and emails, providing helpful information or directing inquiries as needed
Process reservations, cancellations, and modifications accurately
Keep front desk and shared areas clean, organized, and inviting at all times
Lead tours and explain workspace amenities, services, and policies
Maintain coffee station cleanliness and stock levels throughout the day
Uphold company policies and procedures to deliver consistent, high-quality service
Assist members with booking conference rooms, printing, Wi-Fi access, and basic tech needs
Collect and relay feedback to help improve the member experience
Notify members of mail/package deliveries and assist with food or courier drop-offs
Anticipate member needs and provide proactive, thoughtful service
Monitor shared areas to ensure cleanliness, functionality, and aesthetic appeal
Restock essential items such as printer supplies, key cards, snacks, and coffee bar supplies
Promptly report maintenance issues to the appropriate department
Open and close the workspace according to the schedule
Foster a culture of collaboration, respect, and productivity
Support the execution of events, workshops, and networking sessions
Assist with onboarding new members and connecting them with community resources
Qualification
Required
Previous experience in hospitality, customer service, front desk, or coworking environments preferred
Exceptional communication and interpersonal skills
Highly organized with strong attention to detail
Comfortable using basic office tech, including printers, scheduling apps, and tablets
Friendly, proactive, and professional demeanor
Company
Fivestone Management
Fivestone Management is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry.
Founded in 2024
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase