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Captive Resources, LLC · 1 month ago

Claims Services Manager

Itasca, Illinois, United States

Full-time

Onsite

Senior Level

7+ years exp

Captive Resources, LLC is seeking a Claims Services Manager to provide day-to-day claims administration assistance, customer service, and dispute resolution for assigned captive clients. The role involves monitoring claims handling, acting as a liaison between clients and claims administrators, and coordinating claims review meetings.

Insurance

Growth Opportunities

Responsibilities

Monitor the claims handling on specific large, serious, or sensitive (“hot”) claims

Act as liaison between the client, the broker and claims administrator on any claim matter

Work closely with captive members to help reduce reserves and expenses

Use available claims data to identify claims service performance and captive claim trends

Coordinate and participate in claim review meetings for all clients

Partner with Risk Control to create successful and useful captive workshops

Create and generate claims reports on an as needed or as requested basis

New member onboarding to ensure understanding of the claims processes and claims team

Analyze the service requirements of each individual captive member and work with the claims administrator to achieve compliance

Participate in department initiatives and projects with a lead role when appropriate

Provide service partner training when necessary

Qualification

Casualty claims handlingClaims customer serviceConstruction claims experienceMicrosoft Office proficiencyBusiness acumenAnalytical skillsCustomer service orientationTeam attitudeInterpersonal skillsCommunication skillsPresentation skillsOrganizational skills

Required

Bachelor's Degree or equivalency in a related discipline

At least seven (7) years of experience in Casualty claims handling and/or claims customer service

Strong team attitude

Works well independently and in a team environment

Interpersonal skills

Business acumen

Excellent written and verbal communication skills

Proficient in Microsoft Office, especially using Excel and Word, and other on-line computer systems

Utilize PowerPoint to effectively communicate ideas

Comfortable giving presentations to audiences of all sizes

Organization, planning and prioritization skills

Strong analytical, problem solving and judgment skills

Strong customer service orientation

Commitment to company values

Willingness and ability to travel as required

Preferred

Construction claims experience preferred

Company

Captive Resources, LLC

For four decades, Captive Resources has provided mid-market companies the ability to become insurance company owners rather than insurance buyers and to lower their total cost of risk.

Founded in 1986

Itasca, Illinois, USA

201-500 employees