Net Health · 3 weeks ago
Client Support Representative I (Product Support Representative I) - REMOTE
United States
Full-time
Remote
New Grad, Entry Level
$15.20/hr - $19/hr
0+ years expNet Health is a leading-edge SaaS company in healthcare that helps caregivers harness data for human health. The Client Support Representative I will be responsible for responding to product application support questions from customers, troubleshooting client issues, and providing solutions via phone and email.
Health CareInformation TechnologySoftware
Responsibilities
Analyze and resolve issues for clients using department guidelines and timeframes
Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services
Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, training client updates and generally answering all questions as necessary
Research required information using available resources
Provide internal feedback to resolve issues and/or enhance product based on client
Provide support for a suite of software applications
Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures
Handle up to 40 inbound calls daily and create cases within the appropriate service level window following set guidelines and procedures
Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers
Follow up and make scheduled call backs to clients where necessary
Participate in regularly scheduled internal training on Net Health products
All other duties as assigned
Weekends will be required on a rotating shift among team members
Qualification
Required
Minimum education High School Diploma or equivalent GED
0-2 years' experience in a client service or technical support role; may have degree or equivalent
Microsoft Office
0-2 years' experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
Benefits
Work From Anywhere
Unlimited PTO
Comprehensive Benefits Package
Employee Resource Groups
Casual Dress Code
Prioritized Employee Wellness
Diversity And Inclusion
A Voice
New Hire Support
Career Development
Educational Assistance
Employee Referral Bonus
Progressive Parental Leave
Company
Net Health
Net Health provides cloud-based software for specialty medical providers across the continuum of healthcare—from hospital to home.
501-1000 employees
H1B Sponsorship
Net Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (5)
2022 (8)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-01Private Equity
2017-12-18Acquired
Leadership Team
Ron Books
Chief Executive Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2026-01-15
Company data provided by crunchbase