CSM Corporation · 2 months ago
Front Desk Supervisor | Courtyard Bloomington
Bloomington, Minnesota, United States
Full-time
Onsite
Entry, Mid Level
$18/hr - $21/hr
1+ years expCSM Corporation is a leading company in the hospitality sector, and they are seeking a Front Desk Supervisor to ensure guest satisfaction and oversee front office operations. The role involves training staff, managing guest services, and implementing service programs to enhance guest experiences.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable
Works side by side with staff to train and model appropriate guest service standards
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction
Responsible for interviewing, hiring, coaching, and development of front office associates
Evaluates staff performance and coaches to ensure standards are met
Works in conjunction with manager to deliver discipline/corrective action and make termination decisions
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
Ensures all required training for department employees is completed and training records are maintained
Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results
Utilizes available resources and adheres to CSM training policies
Promotes collaboration and positive, professional work environment
Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy
Must have high attention to detail, good communication skills and leadership ability
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures
Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations
Ensures a clean and safe work environment and follows all CSM procedures for guest/employee incidents
Qualification
Required
High school diploma or GED
Must have previous hotel front desk or operations experience, preferred one (1) year
Must have high attention to detail, good communication skills and leadership ability
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
Preferred
Experience with: Fosse, Marsha, PDQ, Quore, and MGS are preferred but not required
Benefits
Health and wellness resources
Income protection
Retirement planning
Basic life insurance
Accidental death and dismemberment (AD&D) insurance
Disability insurance
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Tuition reimbursement
Additional insurance options
Company
CSM Corporation
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Oelker
Sr. HR Business Partner
Andy Rysdahl, SHRM-SCP
Area Human Resources Business Partner
Recent News
2025-09-12
2022-08-26
Company data provided by crunchbase