REV Federal Credit Union · 2 weeks ago
Member Advisor - Member Experience Center
Summerville, South Carolina, United States
Full-time
Onsite
New Grad, Entry LevelREV Federal Credit Union is seeking a Member Advisor for their Member Experience Center. The role involves providing exceptional service and support to members through various communication channels, processing transactions accurately, and advocating for member needs while collaborating with team members to uphold the organization's values.
FinanceFinancial ServicesNon Profit
Responsibilities
Serves as a primary contact for members via phone, chat, and email
Assists members with account maintenance, inquiries, disputes, and general service needs
Provides support for online and mobile banking, including troubleshooting access and functionality
Handles debit and credit card inquiries, transactions, and related issues with accuracy and care
Processes member requests, including transfers, payments, and wire transfers
Ensures all transactions are completed accurately and in accordance with REV policies and procedures
Maintains proper documentation and adheres to compliance and security standards
Navigates multiple systems and platforms efficiently, including Genesys Cloud, Keystone, and Synergy
Manages multiple communication channels simultaneously in a fast-paced environment
Utilizes technology to resolve member needs quickly and effectively
Demonstrates empathy, professionalism, and problem-solving skills in every interaction
Educates members on REV products, services, and affiliated offerings to support their financial needs
Identifies opportunities to enhance the member relationship while maintaining a service-first approach
Works collaboratively with team members to ensure consistent service delivery
Upholds REV’s values and commitment to exceptional member experiences
Assumes additional responsibilities as required to support departmental and organizational goals
Assumes responsibilities for related duties as required or assigned
Qualification
Required
High school diploma or equivalent required
Strong communication and listening skills
Detail-oriented with a high level of accuracy
Ability to thrive in a fast-paced, multi-tasking environment
Comfort using multiple systems and digital platforms
Commitment to delivering excellent member service
Company
REV Federal Credit Union
REV Federal Credit Union is a non-profit organization that offers innovative banking solutions.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
Leadership Team
Jason Lee
President/CEO
Zac Streelman
Chief Technology Officer
Recent News
2025-04-26
WilmingtonBiz
2023-12-22
WilmingtonBiz
2023-12-22
Company data provided by crunchbase