The Princeton Review · 2 months ago
Chief Customer Experience Officer
United States
Full-time
Remote
Director/Executive
$225K/yr - $275K/yr
15+ years expThe Princeton Review is a leading tutoring, test prep, and college admission services company. The Chief Customer Experience Officer (CCXO) is responsible for ensuring the seamless delivery of learning products and services, driving outcomes in student learning, customer satisfaction, and business performance.
EducationPrinting
Responsibilities
Lead the strategic vision for the student learning experience, ensuring course and service delivery aligns with company goals and student outcomes
Utilize data-driven insights to enhance quality, efficiency, and satisfaction across all delivery, consumer and institutional channels
Manage instructional costs as a function of revenue to ensure sustainable, high-quality growth
Lead, develop, and inspire a distributed team of instructors and tutors, ensuring they are trained, supported, and positioned for success
Foster collaboration and alignment across functional teams to deliver consistent excellence in student experience
Serve as a trusted thought partner to executive leadership, driving organizational clarity around talent, structure, and performance
Oversee instructor and tutor for learning and development, scheduling, deployment, and quality assurance
Maintain accountability for classroom delivery and end-user support, ensuring operational excellence and responsiveness
Develop and manage metrics to monitor instructional quality, student satisfaction (e.g., NPS), and learning outcomes
Maintain high standards for learning experience and service quality, identifying and addressing delivery gaps
Leverage predictive metrics and performance data to drive continuous improvement
Collaborate across departments to integrate student feedback and strengthen the overall customer journey
Qualification
Required
15+ years of relevant professional experience, with 7+ years in senior leadership roles
Experience in education, learning, EdTech, or related sectors such as K–12, higher education, or tutoring organizations
Proven ability to lead large-scale, distributed operational teams and manage complex delivery systems
Skilled in change management and driving cross-functional alignment
Deep understanding of instructional quality, learning outcomes, and student success
Data-driven decision-maker with strong analytical and strategic thinking abilities
Collaborative, inclusive leader who models integrity and mission alignment
Exceptional communication skills with the ability to influence and inspire at all levels
Committed to improving educational outcomes and enhancing student experiences
Benefits
Competitive salary and benefits package
Company
The Princeton Review
For more than 35 years, students have trusted The Princeton Review to provide resources for better grades, higher test scores, and stronger applications.
1001-5000 employees
H1B Sponsorship
The Princeton Review has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$37MKey Investors
Camden PartnersOlympus Partners
2017-02-22Acquired
2010-03-15Private Equity· $10M
2000-05-23Series Unknown· $27M
Leadership Team
Sarah Robinson
Chief Product and Technology Officer
Recent News
2025-12-16
24-7 Press Release Newswire
2025-11-08
2025-11-08
Company data provided by crunchbase