Stago · 3 weeks ago
Portfolio Partnership Executive
Virtual, Louisiana, United States
Full-time
Hybrid
Mid, Senior Level
3+ years expStago is a company focused on laboratory coagulation products, and they are seeking a Portfolio Partnership Executive to manage client relationships and enhance product utilization. The role involves customer relationship management, supply chain coordination, and market analysis to support sales and ensure customer satisfaction.
Pharmaceutical
Responsibilities
Cultivate and manage relationships with existing clients in the laboratory coagulation sector
Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base
Regularly engage with clients through various communication channels (emphasis on face-to-face visits) to ensure customer satisfaction and address any concerns promptly
Collaborate closely with internal teams to ensure seamless supply chain operations for laboratory coagulation products (ie. Marketing & Sales Admin)
On-site support of standing orders, monitor inventory levels, and coordinate timely deliveries to meet customer demands
Work with logistics and distribution teams to optimize order fulfillment processes and minimize lead times
Maintain a comprehensive knowledge of laboratory coagulation products
Conduct on-site product demonstrations and training sessions for clients to enhance their understanding and utilization of our offerings
Stay informed about industry advancements and communicate relevant updates to clients, positioning our products as cutting-edge solutions
Host compelling sales and educational presentations on coagulation & Stago products to support upsell activity and expand use across Stago portfolio
Present break-even calculators to bring specialty testing on-site
Monitor industry trends, competitor activities, and regulatory changes within the laboratory coagulation space
Collaborate with the sales and marketing teams to develop strategies for market penetration, customer retention, and product expansion
Provide valuable insights to internal teams based on client feedback and market observations
Act as a bridge between clients and the company, ensuring effective communication and prompt resolution of any concerns
Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement
Prepare and present comprehensive reports on account status, including key performance indicators, customer feedback, and action plans
Attend industry conferences, workshops, and seminars to stay updated on the latest advancements in laboratory coagulation
Continuously enhance product knowledge and professional skills through ongoing training opportunities
Investigates and resolves customer challenges to ensure exceptional customer service
Provide capital equipment leads to Health System Executive colleagues as relevant
Assists customers with technical inquiries
Submit weekly and monthly reports as defined by sales management
Operate within defined budgets and strictly within accordance with Corporate policies and procedures
Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act
Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call, noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered
Advances Stago’s Value Proposition with customers across assigned territory
Manages a database of partners, setting up meetings and facilitating relationships through Stago’s Customer Relationship Management (CRM) system
Assists with trade shows, symposia, and user groups (may be required to attend)
Effectively manage special projects as assigned
Qualification
Required
Bachelor's degree in business, healthcare administration, science or a related field with 2-3 years complex clinical sales experience, 3-5 years technical field experience, or 5-7 years of clinical laboratory experience required
Bachelor's degree in business, healthcare administration, science, or a related field and 1+ years of Stago experience in a customer-facing role
High school diploma with proven track record of 7-10 years in complex sales within the healthcare sector
Advanced computer skills, including analytical and database software (Excel, BI) and presentation programs required
Drivers license required
Excellent analytical, written, and verbal skills
Confidence to communicate with healthcare professionals and management
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations and position them for field use
Ability to effectively present information and respond to questions from colleagues and customers
Ability to work with mathematical concepts such as probability and statistics
Ability to solve practical problems and deal with a variety of situations
Ability to define problems, collect data, establish facts, and draw valid conclusions
Up to 80% travel including overnight travel
Ability to travel internationally required
This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements
Preferred
ASCP accreditation preferred
Medical Technologist qualification preferred. ASCP strongly preferred
Company
Stago
Stago is a pharmaceutical company with a strong interest in clinical pathology and in Haemostasis.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Barry Ray
Corporate Partnership Executive
Casey Nichols
Portfolio Partnership Executive
Recent News
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