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Scheels · 1 week ago

Service Shop Technician - Part Time

The Colony, Texas, United States

Full-time, Part-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

0+ years exp

Scheels is a leader in the sporting goods industry, dedicated to creating the best customer experience in the USA. The Service Shop Technician is responsible for providing quality service and assembly of customer and store equipment, while also coordinating delivery schedules and training associates in the service shop.

E-CommerceFitnessRetailSporting GoodsSports

Responsibilities

Grow labor sales through quality and efficient service and assembly of customer and store equipment (equipment may include bicycles, exercise machines, snowboards, skis, hockey, baseball, golf, racquet sports, paintball markers, and other merchandise in a Scheels store)

Ability to safely fill CO2 and compressed air tanks for paintball markers

Lead and continually teach/train all service shop tasks to all associates in the service shop

Ability to efficiently and effectively coordinate the delivery team:

Coordinate and adhere to a weekly delivery schedule to allow punctuality, ample time for customer questions, pre-inspection of delivery location and equipment, and to ensure proper equipment function

Coordinate delivery associates' schedules

Ensure safe and proper loading and transport of merchandise to be delivered

Efficiently assemble service and/or deliver customer and store merchandise. This may include exercise machines, trampolines, basketball hoops, safes, grills, furniture, game tables, bicycles, and all other Scheels merchandise

Troubleshoot and respond to customer delivery and equipment issues

Maintain accurate and detailed records for store, customer equipment, and delivery trucks

Execute quick and efficient ordering of parts and supplies while staying within designated budgets

Ensure a clean and professional appearance of the Scheels delivery trucks and delivery area in your store

Manage training and training schedules for all delivery associates

Maintain accurate and detailed records for store and customer equipment

Execute proper ordering of parts and supplies while staying within designated budgets

Ensure a clean and professional environment

Exceptional problem-solving and analytical skills

Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals

Ability to write reports and speak effectively before groups of customers and associates

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Approach daily tasks, projects and follow-up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Qualification

Mechanical abilityLeadership skillsCustomer serviceProblem-solving skillsBasic math skillsCommunication skillsAdaptability

Required

High school diploma or general education degree (GED)

1-3 months of related experience or training, or equivalent combination of education and experience

Must possess a clean, valid driver's license

Be an approved driver through DOT & Scheels driving standards

Be at least 21 years of age

Strong leadership and management skills

Strong mechanical ability