Ideal Innovations, Inc. · 1 month ago
System Administrator Intermediate/IT Administrator II
Clarksburg, West Virginia, United States
Full-time
Onsite
Mid Level
4+ years expIdeal Innovations, Inc. is seeking an IT Administrator II to provide technical support and system administration. The role involves diagnosing and resolving end-user issues, managing desktop hardware and software, and ensuring system security and compliance.
ConsultingCRMInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Install, configure, and upgrade desktop hardware, operating systems, and software
Diagnose and resolve end-user issues (software errors, hardware failures, network problems)
Troubleshoot printing issues (drivers, queues, printer connectivity)
Reset or unlock user accounts and passwords
Set up new desktops, laptops, monitors, docking stations, and peripherals
Ensure systems have updated antivirus/antimalware protection
Apply patches and updates to operating systems and applications
Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools)
Push software updates via MECM, PowerShell or other management tools
License tracking and compliance
Respond to tickets, phone calls, chat requests, and walk-ups
Escalate complex issues to higher-level support or specialized teams
Document troubleshooting steps and resolutions in the ticketing system
Qualification
Required
Bachelor's Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education/Experience
Must be a US Citizen
Must be able to obtain and maintain an active DoD Secret Clearance
Must have at least four (4) years of relevant experience working in an IT or Service Desk environment
Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+)
Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory
Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM), etc.) and troubleshooting command specific applications
Ability to work in a fast-paced and constantly evolving environment
Security clearance/IT access requirement – Secret/IT level – II
Investigation requirement – Tier 3 (T3) (equivalent or higher)
Proficiency with Microsoft Office products
Experience creating and modifying documentation for technical processes and procedures
Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail
Strong written and verbal communication skills
Excellent analytical, quantitative, and organizational skills
Good interpersonal skills and communication with all levels of management
Preferred
Microsoft Certified Modern Desktop Administrator Associate, or equivalent
Company
Ideal Innovations, Inc.
Ideal Innovations, Inc, (I-3) is a service disabled veteran-owned firm that provides technology development, consulting and program management to Government, commercial and international customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Loran Ambs
Chief Technology Officer
Donald MacGregor Ross
Chief Strategic Growth Officer
Company data provided by crunchbase