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UFG Insurance · 2 months ago

UW Support Professional I

Cedar Rapids, Iowa, United States

Full-time

Onsite

New Grad, Entry Level

$19.97/hr - $25.68/hr

UFG Insurance is an organization focused on providing support functions for the Underwriting Department. The UW Support Professional I role is designed to help manage workflow and deliver timely service to customers while acquiring knowledge in commercial insurance underwriting processes.

Financial ServicesInsurance

Responsibilities

Gain an understanding of commercial insurance underwriting terminology and support processes

Gain exposure and skills on various software platforms

Responsible for logging and tracking in new quote submissions

Processes transactions on all commercial lines policies with assistance from in-house support including set-ups, quotes, new business issuance, policy changes, policy renewals, cancels, and all other transactions supporting other business units

Assist underwriters with information gathering and email correspondence by obtaining information needed for underwriting decisions

Meet acceptable quality and productivity levels established by management

Develop and maintain a strong working relationship with underwriting staff

Direct correspondence with agents to include receiving and making phone calls and sending emails

Learn how to provide support to other business units such as Risk Control and Premium Audit

Gain understanding of guidelines and authority levels to determine what needs to be referred to higher levels of support or underwriter

Maintain regular communication with underwriting support leadership and Team Lead(s) on progress of training

Maintain confidentiality and privacy when handling sensitive information

Exhibit and promote Business Enablement Behaviors

Qualification

Commercial Lines insuranceCustomer ServiceMicrosoft SuiteAnalytical ThinkingWritten & Oral ComprehensionResilienceProfessionalismTech SavvyAttention to DetailAdaptabilityCollaborationTime Management