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CTDI · 2 weeks ago

Shipping Supervisor

Coatesville, Pennsylvania, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers. The Shipping Supervisor will oversee daily shipping operations, ensuring efficient and timely delivery of goods while supervising a team and maintaining accurate shipping records.

Telecommunications

No H1B

Responsibilities

Assist in identifying work procedures, preparing schedules, and expediting workflow

Responsible for verifying and maintaining records of incoming and outgoing shipments

Supervises a team by providing guidance and support to ensure productivity and adherence to safety protocols

Issue written and oral instructions, examine work for accuracy, neatness, and compliance with policies and procedures, and study and standardize procedures to enhance worker efficiency

Assists in P&L forecasting and analysis, alongside labor planning and scheduling

Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and departmental processes

Verify the accurate shipment of international orders and hazardous material orders, if necessary

Coordination and scheduling of third-party pickups and drop-offs

Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved

Collaborate with other departments to ensure smooth and effective shipping processes

Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations

Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment

Provide first level of support for any escalated issue during work shift

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors

All other duties assigned, based on the business the warehouse supports

Qualification

Shipping operations managementLeadership skillsMicrosoft OfficeRecord keepingProblem-solving abilitiesCustomer engagementSafety complianceTeam motivationEmployee relationsTraining skillsPerformance evaluationWarehouse equipment useOSHA Standards knowledgeInterpersonal skillsOrganizational skillsDecision-making skillsTime management

Required

2+ years of prior experience

Basic understanding of business operations and strategies

Competent in maintaining accurate and organized records

Demonstrates effective leadership and interpersonal skills, able to communicate, motivate, and influence others within the organization

Capable of managing a busy workload, organizing tasks, and meeting deadlines consistently

Demonstrates problem-solving abilities and effective decision-making skills

Capacity to engage with customers in a professional manner, when applicable

Basic computer skills, including working knowledge of Microsoft Office

United States (Required)

Must be 18 years of age

Preferred

Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus

Familiarity with performance evaluation and improvement processes

General knowledge of OSHA Standards

Supervising temporary staff

Experience working with UKG and Kronos

Previous experience with using warehouse distribution equipment

Associates degree preferred or equivalent work experience