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Sight Sciences · 2 weeks ago

Customer Reimbursement Coordinator

United States

Full-time

Remote

Mid Level

4+ years exp

Sight Sciences is a company focused on customer success, and they are seeking a Customer Reimbursement Coordinator. This role involves providing direct assistance to customers with their reimbursement inquiries and claims, ensuring compliance with reimbursement policies and regulations.

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Comp. & Benefits

No H1B

Responsibilities

Respond to customer inquiries regarding reimbursement policies, claims status, and procedures via phone, email, and other communication channels

Provide clear and accurate information to customers about the reimbursement process

Provide appeal and denial support for negative outcome authorization requests

Assist customers in completing and submitting reimbursement claims

Review and verify benefits in accordance with company policies and regulatory requirements

Verify the accuracy and completeness of claim documentation

Ensure timely and efficient assistance with the processing of claims to meet customer needs and company standards

Maintain detailed and organized records of customer interactions and claims processing

Ensure all documentation is accurate, up-to-date, and compliant with relevant regulations

Prepare and submit reports on reimbursement activities and trends as required

Adhere to all relevant regulations, policies, and procedures related to reimbursement

Conduct regular quality checks to ensure high standards of service and compliance

Stay informed about changes in reimbursement policies and procedures and update customers and internal teams accordingly

Work closely with other departments to resolve complex reimbursement issues and improve processes

Provide support and assistance to team members as needed

Participate in training and development activities to enhance knowledge and skills

Qualification

Healthcare reimbursementReimbursement processesCustomer support softwareReimbursement management systemsHealthcare insurance knowledgeCertification in reimbursementAttention to detailCommunication skills