Apply on Employer Site

i3 Verticals · 1 month ago

Software Support Analyst II

Piney Flats, Tennessee, United States

Full-time

Onsite

Entry Level

2+ years exp

i3 Verticals is seeking a Software Support Analyst II to provide front-line technical support for proprietary software applications used in government system implementations. The candidate will work in a small team to troubleshoot and resolve application issues while maintaining effective relationships with clients and team members.

EducationFinancial ServicesGovernmentHealth InsuranceTransaction Processing

H1B Sponsor Likely

Responsibilities

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients

Build and maintain effective relationships with team members, management, in-house software developers and clients

Identify, troubleshoot and resolve application issues

Communicate and escalate issues that cannot be resolved to the appropriate team member(s)

Document all reported issues and task details; analyze gathered data

Deploy and provide training on software applications to new clients and new versions to current clients

Qualification

Technical supportTroubleshooting skillsCustomer serviceVerbal communicationWritten communicationPrioritizationData analysisTeam collaboration

Required

High school diploma or equivalent

Two (2) years related experience

Must have a proficient understanding of computer and technical concepts

Must have strong troubleshooting skills

Must have strong verbal and written communication skills

Ability to prioritize workload and manage multiple responsibilities effectively

Preferred

Associate's degree or higher from a college or university is preferred

Company

i3 Verticals

i3 Verticals offers software solutions for Healthcare, Education , Government and Merchant Solutions.

Founded in 2012

Nashville, Tennessee, USA

1001-5000 employees

http://www.i3verticals.com/

H1B Sponsorship

i3 Verticals has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)