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CTDI · 2 weeks ago

2nd Shift Operations Manager

Coatesville, Pennsylvania, United States

Full-time

Onsite

Senior Level

5+ years exp

CTDI is a large-scale Engineering, Repair, and Logistics company that services major telecommunications and cable providers in the United States. The Operations Manager will oversee day-to-day warehouse operations, manage various departments, and ensure compliance with company policies while driving efficiency and achieving operational goals.

Telecommunications

No H1B

Responsibilities

Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, to ensure timely and accurate execution of tasks

Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency

Manage reports, statistical analysis, and daily P&L reporting. This may include participating in daily P&L calls with Corporate management

Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs

Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations

Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture

Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements

Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise

Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment

Provide the next level of support for escalated issues during work shifts

Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes

Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making

Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors

All other duties assigned, based on the business the warehouse supports

Qualification

Warehouse management systemsP&L managementLeadership experienceAnalytical skillsProblem-solving skillsProject managementOSHA Standards knowledgeTechnical backgroundUKGKronos experienceInterpersonal skillsCommunication skills

Required

Minimum 5+ years of leadership experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment), including experience working with P&L/budgets

Proficient in managing a demanding workload, prioritizing tasks and consistently meeting deadlines

Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions

Capable of working independently and engaging proactively within the warehouse setting

Proficiency in warehouse management systems (WMS), inventory control software, and MS Office

Strong leadership and interpersonal skills, with the ability to effectively communicate, motivate, and influence individuals at all levels of the organization

Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement

Proficient knowledge of Project Management and the importance of prioritizing deadlines

General knowledge of OSHA Standards

United States (Required)

Must be 18 years of age