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Guild Mortgage · 3 months ago

Reverse Loan Processing Manager

United States

Full-time

Remote

Senior Level

$40.54/hr - $60.81/hr

7+ years exp

Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers. The Reverse Loan Processing Manager is responsible for monitoring loan pipelines, coaching loan processors, ensuring compliance with regulations, and maintaining quality customer service.

Consumer LendingLendingMortgageReal Estate

Responsibilities

Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed

Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems, required documents and industry changes

Train processors on pipeline management, processing skills, and internal and external customer service standards

Coordinate and manages daily workflow requirements and facilitates communications between processing and the Funding and Underwriting Departments

Perform spot checks of loans submitted to processing to ensure completeness, accuracy and timeliness from Sales

Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc

Ensure Processors achieve productivity objectives and customer service levels

Conduct new and ongoing training for Processors

Ensure compliance and take action required to address audit findings

Escalate issues as needed and follows up to ensure timely resolution

Receive escalation issues and ensure additional requirements for processing loans are communicated

Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions

Identify and escalate potential fraud issues

Stay current with federal, state regulations, policies and industry trends

Host regular meetings for processing staff

Participate in other monthly staff meetings

Monitor various reports to identify possible training opportunities

May assist with processing loans when volumes require additional resources

Qualification

Loan ProcessingSupervisory ExperienceFederal Regulations KnowledgeDocumentation ReviewCustomer Service SkillsMath SkillsDetail OrientationData Entry SystemsMicrosoft WordMicrosoft ExcelDocument Retention ProgramsInterpersonal SkillsCommunication Skills

Required

High school diploma or equivalent required; college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred

Seven or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects)

Two or more years of prior supervisory experience

Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners

Excellent customer service, interpersonal, verbal and written communication skills

Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls

Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.)

Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks

Ability to prioritize multiple tasks for self and others in a deadline-driven environment; strong sense of urgency and responsiveness

Ability to be patient and train less experienced team members, respond to questions, build capability

Intermediate math skills

Strong verbal and written communication skills

Strong detail orientation and highly organized

Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs