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CSM Corporation · 1 month ago

Assistant General Manager | Residence Inn Denver Park Meadows

Englewood, Colorado, United States

Full-time

Onsite

Mid, Senior Level

$58K/yr - $65K/yr

3+ years exp

CSM Corporation is a leading company in the hospitality industry, and they are seeking an Assistant General Manager for their Residence Inn in Denver Park Meadows. The role involves overseeing guest services, managing hotel operations, and ensuring high guest satisfaction while maintaining budgetary guidelines and leading staff training and development.

Commercial Real EstateProperty ManagementReal Estate

H1B Sponsor Likely

Responsibilities

Addresses guest needs and concerns in a proactive and effective manner

Sets a strong example for other associates through exemplary guest service

Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion

Communicates the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff

Comfortable in taking sales calls or performing walk in tours when necessary

Encourages Guest Services Associates to pass on leads and referrals to the Sales Team

Works with the General Manager to identify potential obstacles to exemplary service

Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores

Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results

Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand

Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability

Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll

Adjusts expenditures according to fluctuating business needs in a timely manner

Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing

Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM’s Internal Accounting Audit

Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources

Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records

Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed

Implements new CSM and brand training initiatives in a timely manner

Utilizes training resources effectively and ensures all training requirements are met

Responsible for effectively interviewing, hiring, coaching and developing hotel associates

Prepares and conducts annual employee reviews in a timely manner

Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable

Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees

Effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner

Promotes fair treatment and open-door policies with all associates

Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs

Demonstrates clear and effective written and verbal skills

Promotes a productive, professional and collaborative work environment

Provides clear direction to the hotel team

Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs

Leads and participates in monthly Safety Committee Meetings

Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations

Ensures a clean and safe work environment

Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy

Completes CSM incident reports and follows up within appropriate time frame

Assists in promoting corporate safety programs and initiatives

Ensures OSHA/SDS Management and Compliance

Qualification

Hotel management experienceFosse experienceLeadership skillsEffective communicationTeam motivationTrainingDevelopmentProblem-solving

Required

3-5+ years of progressive hotel management

1+ year of Fosse experience

High school diploma or GED

Must be able to manage multiple hotel and corporate priorities in a fast-paced environment

Must be able to effectively communicate with all levels within and outside the organization

Ability to effectively problem solve with all

Strong leadership skills

Benefits

Medical, dental and vision insurance plans

Company-paid life insurance and short term disability coverage

Company-paid long term disability coverage for eligible employees

401(k) plan with company match

Tuition reimbursement

Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)

Time-off

Scholarship program

Generous hotel discounts

Company

CSM Corporation

Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14.

Founded in 1976

Minneapolis, Minnesota, USA

1001-5000 employees

https://csmcorp.net/

H1B Sponsorship

CSM Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)