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Canon Medical Informatics · 2 months ago

Clinical Applications Specialist

Minnetonka, Minnesota, United States

Full-time

Hybrid

Mid Level

$83K/yr - $124K/yr

3+ years exp

Canon Medical Informatics is a leader in health imaging informatics solutions, dedicated to improving patient care. The Clinical Applications Specialist will provide customer education and support, ensuring effective use of medical imaging products and solutions.

Health CareMedicalMedical DeviceSoftware

Comp. & Benefits

Responsibilities

Deliver product and platform partner solution education to our clinical client base (e.g.: physicians, technologists, administrators, managers)

Educate distributors about CMI products and solutions

Identify customers with educational needs and independently reach out to schedule application training

Conduct a needs analysis to determine training needs, workflow knowledge and desired system operation to optimize the software utilization within the customer’s organization

Work with corporate tracking systems to update customer education information

Partner with internal stakeholders and liaise with subject matter experts regarding instructional design training needs and delivery methods; assist in development of new education curricula

Document training results and compose trip reports to record critical notes, customer feedback, and identified successes

Develop and maintain customer relationships

Maintain and improve existing product and training documentation

Provide feedback on items that could be considered to increase customer confidence and acceptance, including improvements to training materials

Connect the customer to others in CMI might provide services such as: webinars, upcoming events and trainings, additional products, etc

Educate and train internal staff on products, user workflows, and clinical features

Assist in use case testing, as requested

Maintain thorough knowledge of product functionality and the ability to master product competencies

Mastery of instructor soft skills to engage learners and maximize education outcomes

Provide appropriate messaging to customers regarding product functionality, roadmap and intended use

Keep current on new technology and attend industry-related seminars and conferences

Qualification

ARRT certificationClinical experience in CTClinical experience in MRIPost processing experienceInstructor experienceIT/PACS experienceDependabilityAdaptabilityProblem SolvingCustomer Focus

Required

Associates Degree

ARRT certification

3 + years' clinical experience in CT or MRI

Post processing experience (MR, MR Neuro, Breast, Prostate)

Ability to be flexible and accommodate the schedules of physicians and technologists is required

Ability to gain proper vendor credentialing to gain on-site access to hospitals, healthcare systems, or other client sites

Ability to travel up to 75% (including overnight), work outside of normal business hours, be flexible with scheduling, and travel on short notice as needed