Contact Center Member Relationship Specialist 1 jobs in United States
info-icon
This job has closed.
company-logo

Summit Credit Union · 3 weeks ago

Contact Center Member Relationship Specialist 1

positionCottage Grove, Wisconsin, United States
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Summit Credit Union is seeking a Contact Center Member Relationship Specialist to join their team. The role involves serving members through phone and video interactions, building trust, solving problems, and collaborating with a dynamic team in a fast-paced environment.

BankingFinancial ServicesPersonal Finance

Responsibilities

Serve members with excellence via phone and video—voice calls and video are your top priority!
Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being
Solve problems creatively and go above and beyond to exceed expectations
Take ownership of member situations, follow up as promised, and help us continually improve our service
Work collaboratively as part of a dynamic Contact Center team
Adapt and respond to changing situations and multiple priorities in a fast-paced work environment

Qualification

Customer service experienceCommunication skillsMicrosoft Office skillsMultitasking abilityRelationship building

Required

A passion for service and a knack for building relationships
High school diploma or equivalent required
Strong communication skills—both written and verbal
Ability to multitask and stay organized in a busy setting
Basic/intermediate Microsoft Office skills and comfort with digital tools
Experience in customer service, call centers, or financial environments (minimum two years preferred)

Preferred

Experience in customer service, call centers, or financial environments (minimum two years preferred)

Benefits

Health, dental, and vision insurance
Retirement savings plan with employer match
Paid time off and holidays
Employee wellness programs
Tuition reimbursement
Career advancement opportunities

Company

Summit Credit Union

twittertwittertwitter
company-logo
Summit Credit Union is a credit union that provides banking services to members.
dateFounded in 1935
location
Madison, Wisconsin, USA
people-size501-1000 employees
web-link
https://www.summitcreditunion.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Kim Sponem
CEO/President
linkedin

Recent News

Seattle TechFlash
TBJ announces HR Impact Award winners as part of Best Places to Work 2025
2025-04-14
PR Newswire
Lumin Digital Clients Invest Over $75M in a Vote of Confidence
2025-03-26
BizTimes - Milwaukee Business News
Notable Credit Union Leaders: Kim Sponem
2025-03-17
Company data provided by crunchbase