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OTAVA® · 1 month ago

Director of Field Operations

Hagerstown, Maryland, United States

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $140K/yr

5+ years exp

OTAVA® is seeking a dynamic and experienced Director of Field Operations who will be responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians. The role focuses on providing excellence in customer experience through the installation and service of products while fostering a positive team environment.

Cloud ManagementCloud SecurityCloud StorageInformation TechnologySecuritySoftware

Growth Opportunities

Responsibilities

Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel

Annual and routine capital and expense budgets development and management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets

Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations

Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment

Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance

Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof

Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary

Generates and submits required regulatory reports/inquiries

Performs all other duties as assigned

Qualification

Telecommunications operationsBudget developmentManagement experienceCustomer serviceData-driven decision makingMicrosoft Office proficiencyTeam buildingStaff developmentInterpersonal skillsCommunication skills

Required

Bachelor's Degree preferred in business, engineering, or related field with 5+ years of management experience or 10+ years related industry work experience

5+ years management experience and 5+ years working in telecommunication and technical operations

3+ years of budget development and management

Ability to communicate effectively both orally and in writing

Ability to create a proactive team environment and sustain employee morale

Strong, team oriented interpersonal skills

Strong business acumen with ability to develop and justify budgets

Ability to make data driven decisions in a timely manner while managing projects

Knowledge of staff development techniques and willingness to transparently share knowledge

Interest in proactively working with and solving customer service trouble issues/concerns

Proficient with common Microsoft Office products: Excel, Word, PowerPoint

Knowledge of modern telephone, internet and cable television networks including copper and coax

Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals