CSM Corporation · 5 months ago
Front Desk Agent l Part Time
Englewood, Colorado, United States
Full-time, Part-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expCSM Corporation is a hospitality company seeking a Front Desk Agent to provide exceptional service to guests. The role involves managing check-ins and check-outs, assisting guests with information about the hotel and local attractions, and ensuring guest satisfaction through effective communication and teamwork.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Follows company procedures when handling cash and processing financial transactions
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to company general work rules, department procedures and company policies
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
Follows all company procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures
Qualification
Required
High school diploma or GED required
1+ years prior guest service experience required preferably in a hospitality setting
Excellent verbal communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
Maintains predictable and reliable attendance
Ability to lift, push and pull up to 25 pounds on an occasional basis
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
Company
CSM Corporation
Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Oelker
Sr. HR Business Partner
Andy Rysdahl, SHRM-SCP
Area Human Resources Business Partner
Recent News
2025-09-12
2022-08-26
Company data provided by crunchbase