NTT DATA North America ยท 3 months ago
Helpdesk Associate
Greenville, SC, US
Full-time
Onsite
Entry Level
4+ years expNTT DATA is a global innovator of business and technology services, and they are seeking a Helpdesk Associate to join their team. The role involves handling inbound customer calls in a call center environment, primarily supporting clinical applications for healthcare customers.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication
Qualification
Required
All candidates are required to be shift flexible
Night, weekend, and/or holiday work will be required
Schedule can be changed as per client and business requirements or training needs
Additionally, overtime may be required depending on business requirements
This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible
Shift work is required including nights, weekends, and/or holidays
Account specific training is conducted during day shift hours, regardless of assigned shift
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication
Minimum 1 year Healthcare Call Center-Customer Service experience
Preferred
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required
Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller's needs / requests
Exceptional ability to work optimally in a fast-paced environment
Benefits
Full comprehensive benefits package that starts from your first day of employment
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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