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Crossway · 1 month ago

International Sales Coordinator

Wheaton, Illinois, United States

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $55K/yr

Crossway is a publishing ministry committed to spreading the gospel and supporting the church. The International Sales Coordinator will provide high-level administration and coordination to support the International Sales team, ensuring excellent service to international partners and stakeholders.

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Growth Opportunities

Responsibilities

Providing outstanding, winsome customer service to international sales accounts and stakeholders

Processing international Amazon Vendor Central purchase orders and maintaining accurate, up-to-date product listings and marketing assets while resolving account issues

Communicating inventory availability, restock timelines, and replenishment needs while coordinating special print runs and direct shipments

Responding to initial sales inquiries in a timely and service-oriented manner

Preparing and scheduling seasonal account presentations for designated international trade accounts, and maintaining the team presentations calendar

Providing excellent and timely follow-up to account meetings and presentations

Initiating requests for international marketing materials, such as advertisements and factsheets, and providing them to international accounts in a timely manner

Supporting client communication by providing book lists, catalogs, price sheets, and other materials promptly and accurately

Processing and tracking international orders from receipt through fulfillment, ensuring accurate invoicing and timely resolution of order-related issues

Coordinating shipping and logistics for orders, including obtaining freight quotes, preparing export documentation, managing shipments, and liaising with Customer Service to troubleshoot any issues that may arise

Maintaining accurate sales records, pricing and product data, and partner information

Qualification

Administrative skillsMSGoogle WorkspaceAmazon Seller/Vendor CentralPowerBIInventory/order systemsOrganizationCommunication skillsAttention to detail

Required

Excellent administrative skills

Strong attention to detail, organization, and follow-through

Proficiency in MS and Google Workspace suite of products

Excellent communication skills (both written and verbal) to interact with international contacts and team members

A commitment to knowledge of Crossway's content, products, and programs in order to serve accounts with excellence

Preferred

Familiarity with Amazon Seller/Vendor Central, PowerBI, and inventory/order systems is a plus

Benefits

Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs

Four medical plan options available with monthly premium costs for a family from $125-$300

Life, long term, and short term disability insurance for full time employees paid by company

Additional voluntary life insurance offerings paid by employee

Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)

11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)

Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)