Regal Boats · 2 months ago
Field Service Representative
Orlando, Florida, United States
Full-time
Onsite
Mid LevelRegal Boats is a family-owned company with over five decades in the boating industry, known for its craftsmanship and quality. They are seeking a motivated Field Service Technician specializing in Fiberglass & Gelcoat to ensure customer satisfaction through diagnosing, repairing, and maintaining boat components.
Manufacturing
Responsibilities
Fiberglass and Gelcoat Repairs: Specialize in repairing and maintaining fiberglass and gelcoat surfaces on boats, ensuring they meet aesthetic and functional standards
Boat Inspections and Diagnostics: Conduct thorough inspections of boats to identify fiberglass and gelcoat issues, as well as diagnose other related problems accurately
Customer Support: Provide exceptional customer service and technical support to boat owners regarding fiberglass and gelcoat concerns, addressing their questions, concerns, and issues promptly and professionally
Warranty Work: Process warranty claims and carry out warranty-related repairs specifically related to fiberglass and gelcoat, ensuring compliance with company policies and procedures
Documentation: Maintain detailed records of fiberglass and gelcoat service activities, including parts used, labor hours, and service reports
Safety and Compliance: Adhere to safety protocols and industry regulations to ensure a safe working environment and compliance with all relevant standards
Training: Stay updated on the latest industry trends, technologies, and techniques related to fiberglass and gelcoat repairs through ongoing training and development opportunities
All other duties as assigned
Qualification
Required
High school diploma or equivalent; technical or vocational training in marine mechanics is a plus
Proven experience as a Marine Technician or Field Service Technician in the boating industry with a focus on fiberglass and gelcoat repairs
Strong knowledge and experience working with fiberglass and resin
Excellent diagnostic and problem-solving skills
Customer-focused with exceptional interpersonal and communication skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Valid driver's license and availability for extensive travel
Must possess or be able to obtain a valid passport
Conversational English
Preferred
Possess or be able to obtain a captain's license (reimbursed by the company)
Strong attention to detail
Work well with teams and in close proximity to each other
Able to understand and follow verbal and written directions
Excellent verbal and written communication skills
Good Time Management skills are required in order to schedule and complete work in a timely and efficient manner
Proficient with PC using Microsoft Office suite and Google Docs
Benefits
Possess or be able to obtain a captain's license (reimbursed by the company)
Company
Regal Boats
At Regal, we build memories. We build family.
Founded in 1969
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
S
Sean Cuda
Chief Financial Officer
Company data provided by crunchbase