Builtwell Bank ยท 4 weeks ago
Lead CSR (Head Teller)
Chattanooga, Tennessee, United States
Full-time
Onsite
Mid LevelBuiltwell Bank is a retail banking institution seeking a Lead CSR (Head Teller) to enhance customer relationships at their Financial Centers. The role involves supervising customer service representatives, providing transaction services, and ensuring exceptional customer service while adhering to bank policies.
BankingFinanceFinancial Services
Responsibilities
Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service
Supervise CSRs and provide meaningful coaching to them
Run an inside or drive-through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism, and personality in a fast paced environment
Demonstrate knowledge of available products and services in order to answer customer inquiries
Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures
Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer
Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded
Qualification
Required
High school diploma or GED
Basic computer skills
Excellent communication skills
Stellar customer service skills
Ability to work with money transactions with high degree of accuracy
Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
Ability to learn and follow financial center operation and security procedures
Company
Builtwell Bank
Builtwell Bank is a community bank that offers loans, mortgages, insurance, credit cards, and other banking services.
Founded in 1904
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mitch Sanford
President
Company data provided by crunchbase