McDonald's · 1 month ago
Manager, Technical Product Management -Legal Operations
Columbus, OH, US, 43231
Full-time
Onsite
Mid, Senior Level
$138K/yr - $173K/yr
6+ years expMcDonald’s is a leading global omni-channel restaurant brand focused on technology innovation to enhance customer experiences. The Manager, Technical Product Management will oversee technology product delivery in Legal Operations, managing product roadmaps and collaborating with various teams to ensure effective solutions are implemented.
Restaurants
Responsibilities
Product Strategy and Roadmap definition
Manages iManage and ONiTand/or suite of products with business impact
Works with business partners to define the Legal Operations vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback
Partners with business leaders, delivery teams, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints
Requirements Gathering and Prioritization – translate customer needs into product features
Cross-functional collaboration – ensure alignment across product priorities and timelines
Feature development and release management
Vendor Management
Oversee relationships with legal technology vendors including selection, contract negotiation, onboarding, and ongoing performance management
Monitor vendor service levels, escalate issues as needed, and drive resolution of platform-related incidents or outages
Evaluate new vendors and technologies for potential adoption, ensuring alignment with strategic goals and operational needs
Compliance & Data Protection
Ensure all legal operations platforms and processes comply with relevant data protection regulations (e.g., GDPR, CCPA) and internal company policies
Develop and maintain retention policies for legal documents and data, coordinating with legal, compliance, and IT teams
Serve as the primary point of contact for data protection inquiries, incident response, audit and regulatory reporting related to legal operations technology
Proactively identify and mitigate risks related to data privacy, security, and regulatory changes impacting legal operations
User Experience (UX) Design
Collaborate with UX/UI designers (as needed) to create intuitive and user-friendly product interfaces. Ensure that the product design meets usability standards and aligns with the overall product vision and brand identity
Market and Competitive Intelligence
Stay informed about CLM market trends, competitor offerings, and industry best practices. Conduct market research, competitive analysis, and customer interviews to identify opportunities for product differentiation and innovation
Data-Driven Problem Solving Decision Making
Decomposes complex problems into straight-forward solutions. Consistently brings user feedback, strong, data-driven business, and technical judgment to decisions
Monitor key performance indicators (KPIs), track product usage patterns, and iterate on features to optimize user engagement and satisfaction
Continuous Improvement and Feedback
Foster a culture of continuous improvement by soliciting feedback from customers, internal stakeholders, and team members
Use feedback to iterate on the product roadmap, prioritize enhancements, and drive product innovation over time
Invests time to continuously improve your product management capabilities and close skill gaps
Qualification
Required
8+ years of technical product management or relevant experience with a Bachelor's degree or 6+ years relevant experience with a Master's degree
Deep understanding of legal operations and related technologies. Familiarity with TeamConnect, OnIT or iManage a plus
Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners
Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success
Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family
Broad knowledge in assigned domain area, including the latest technology trends and applicable use cases
Experience applying product and agile ways of working that includes best practices and lessons learned to standardize and refine ways of working
Highly experienced working collaboratively with business partners to drive outcomes and solve complex technical challenges
Possess effective communication, story telling, negotiation, influencing, business acumen, and problem solving skills
Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products
Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement
Strong positive thinking skills that includes creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong
Benefits
Health and welfare benefits
401(k) plan
Adoption assistance program
Educational assistance program
Flexible ways of working
Time off policies (including sick leave, parental leave, and vacation/PTO)
Bonus eligible
Long - Term Incentive
Company
McDonald's
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.
10001+ employees
H1B Sponsorship
McDonald's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (77)
2023 (37)
2022 (31)
2021 (60)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Darryl Webb
Multi Unit Franchise Owner - President / CEO
Douglas Gehrig
CEO
Recent News
2025-10-07
The Motley Fool
2025-10-07
Company data provided by crunchbase