Lutheran Social Services of WI & Upper MI · 1 week ago
Help Desk Support Specialist
West Allis, Wisconsin, United States
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expLutheran Social Services of WI and Upper MI is looking for an IT Customer Support Specialist to join their Help Desk team. The role involves providing tier 1 and tier 2 help desk support to internal customers, troubleshooting computer systems, and collaborating with other IT staff to resolve issues efficiently.
Health CareNon ProfitSocial
Responsibilities
Receive and resolve IT trouble tickets logged through call tracking system
Provide IT support to all LSS offices throughout Wisconsin and Upper Michigan
Perform primary functions of answering phones, e-mails, and tracking issues
Resolve front line support issues and escalate as needed
Remotely install, upgrade, and maintain IT software for end users
Follows instructions and IT policies to perform functions
Work independently when required
Monitor outstanding tickets and resolve or update as required
Ability to travel on occasion
Other duties as assigned
Qualification
Required
High School diploma
A minimum of 1 year of IT support experience; or a related combination of education and / or experience
Excellent problem solving and analysis skills
Strong organizational and planning skills
Detail oriented mindset
Excellent customer service skills
Excellent verbal and written communication skills
Knowledge of support and troubleshooting techniques for Enterprise and standalone Windows 7 PCs
Knowledge of support and troubleshooting techniques for Peripherals (printer, scanner, etc.)
Knowledge of support and troubleshooting techniques for Small networks including DSL configurations, Broadband, and secure WiFi
Knowledge of Microsoft productivity software (Office 2010)
Basic Active Directory experience
Understanding of Exchange distribution groups and resources
Strong problem solving skills
Strong Organizational Skills
Ability to explain IT concepts to non-IT professionals, notably with end user training and coaching
Ability to handle several issues at the same time
Must have a valid driver's license and have reliable transportation to perform the essential duties of the role
Ability to meet LSS auto insurance requirements
Preferred
Associates Degree in Information Technology
Strong experience providing end user IT support and customer service
Benefits
Public Service Loan Forgiveness (PSLF)
Medical/Dental/Vision Insurance
Flex Spending for Dependent & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Ability to Contribute to 403B
LSS makes annual raises a priority for employees
Employee Assistance Program
Service Awards and Recognition
Company
Lutheran Social Services of WI & Upper MI
Since 1882, Lutheran Social Services of Wisconsin and Upper Michigan (LSS) has empowered communities to better their health and well being.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Hanson
Vice President
Michelle Naples
Chief Integration Officer
Recent News
BizTimes Milwaukee
2025-07-23
2025-02-07
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