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Georgia United Credit Union · 1 month ago

Member Support Representative - Part Time (Hybrid)

Duluth, Georgia, United States

Full-time, Part-time

Hybrid

New Grad, Entry Level

$19.50/hr - $19.50/hr

Georgia United Credit Union is a financial institution seeking a Member Support Representative to provide exceptional service to its members. The role involves answering calls, resolving inquiries, and promoting Credit Union products and services to build strong relationships with members.

BankingCreditFinancial Services

Responsibilities

Receives incoming calls and responds to member questions in a professional manner

Completes all required documentation and reports accurately and promptly

Completes research and resolves documentation errors or discrepancies. Forwards complex issues to a Team Lead or management for review

Provides general information to members on Credit Union policies, procedures and programs

Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs

Provides accurate and complete information about Credit Union products and services

Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies

Performs basic account maintenance functions and automatic transfers for loan payments

Assists in servicing loans by processing such items as payoff, payment inquiries and address changes

Acts as liaison between members and other departments and follows through on resolutions

Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values

Qualification

Customer serviceCross-sellingDocumentation accuracyTelephone interview techniquesRelationship building

Required