Aventiv Technologies · 1 month ago
Senior Director Account Management
United States
Full-time
Onsite
Director/Executive
$122K/yr - $152K/yr
10+ years expAventiv Technologies is seeking a Senior Director of Account Management responsible for managing a team and maintaining strong relationships with current accounts. The role involves creating strategies for account growth, evaluating site P&Ls, and ensuring client satisfaction through effective management and collaboration.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Responsible for meeting or exceeding assigned objectives in retaining existing clients based on outlined annual goals, growing in platform EBITDA, facilitating new contract activation that blends the balance of client and company needs, and executes department wide initiatives to expand EBITDA
Drive a solutions-oriented and collaborative culture throughout territory of oversight
Collaborate with internal leaders to direct the best course of action to satisfy all stakeholders (Customer, Consumer, Enterprise)
Lead resolution for any escalated issues
Create and maintain customer contact objectives for the department including quarterly business reviews
Consolidate and present quarterly client scorecards to provide the company with a status on client satisfaction with a proposed strategy on areas of improvement
Covert at risk accounts into action plans to include measurable milestones and collaborate with leadership to drive resolution
Manage SG&A budgets to meet department targets and plan for future needs
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Leverage relationships built with customers to get deep and wide across the entire account – leverage success into referrals for the hunting organization
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Recruit, hire, onboard and develop a team of highly skilled, highly driven professionals
Coach, mentor and motivate individuals to function together as a team extremely capable of executing solutions-based upselling practices
Design, develop and implement performance plans and objectives for assigned regions that will drive the correct behavior and enable your team to exceed objectives
Establish, develop and maintain close working relationships with customer/agency leadership and serve as the escalation point for all in region agencies/customers
Oversee new contract rollouts to coach and direct activities to ensure the fastest path to revenue actualization with visibility and management of implementation/ CAPEX costs
Review DOC RFPs to ensure the responses are in line with the specific agencies’ expectations and allows for the account management group to be successful upon RFP award
Implement and execute Corporate strategic initiatives as directed
Create, implement, and execute Region Initiatives designed to drive EBITA, increase Agency retention, Agency Satisfaction, and customer satisfaction
Create, implement and execute Region Initiatives designed to drive awareness and education/knowledge of our solutions & products
Up to 50% travel is required
Other Duties as Assigned
Qualification
Required
HS Diploma or GED
10 plus years of direct business to business sales or business to government sales to include:
5+ years of quota carrying territory sales experience
3+ years of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success
High proficiency in MS Office with proven ability to distill complex topics to models and presentations to drive decision points
Maturity to drive complex topics with high EQ in challenging environments
Complete understanding of best practices for strategic account management
Demonstrated knowledge of consultative selling
Knowledge and experience in RFP and government contract processes
Solid experience with CRM software (e.g. Salesforce, CRM or HubSpot) and MS Office Suite (particularly MS Excel)
Working knowledge of P&L management
Proven ability to provide direction on multiple account management projects in fast-paced industry simultaneously, while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills
Preferred
Bachelor's Degree or equivalent work experience
Previous experience in Software, Managed Services, Telecommunications Sales to governmental entities
Experience managing $100M+ account portfolio
Proven high levels of strategic acumen with excellent influencing and relationship building skills across all levels of an organization
Experience with consumer products / services markets
Benefits
Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
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