Oilgear ยท 2 months ago
Technical Support/Quotation Specialist
Traverse City, Michigan, United States
Full-time
Onsite
Entry Level
2+ years expOilgear is a leader in high-performance hydraulic solutions, and they are seeking a Technical Support/Quotation Specialist to handle a variety of technical sales duties. The role involves responding to customer inquiries, providing quotes, and ensuring customer satisfaction through effective communication and support.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Possesses strong knowledge of the product line/brand, including pricing, delivery times, and promotions
Responds to customer requests for quotes (RFQs). Works with purchasing, production, and sales teams to ensure material costs and availability are accurate, and develops strategic pricing when necessary to distribute quotations
Communicates with customers to provide information on using Oilgear products
Handles customer requests for replacing defective parts
Provides backup in field service quoting and scheduling
Receives and responds to all customer inquiries, analyzes requests, and resolves concerns while delivering excellent service and solutions
Answers incoming customer calls regarding order status, inventory availability, pricing, quotes, shipping, etc
Updates orders and posts changes in partial shipments, price differences, and other adjustments
Authorizes merchandise returns, issues credits, and prepares related paperwork
Supports Production and Sales Managers in meeting operational goals
Effectively communicates with internal staff to ensure customer satisfaction
Receives and processes phone and email requests for purchase orders, order changes, and adjustments
Partners with the credit department to resolve disputed credit items
Provides timely feedback to the company regarding service failures or customer concerns
Works with the sales team to exceed customer service expectations
Resolves client complaints and solves problems in a timely manner
Coordinates with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
Uses the company database to retrieve and provide relevant customer information
Notes all telephone/email correspondence in the company database
Performs other related duties as assigned by management
Qualification
Required
High school diploma or GED
At least 2 years of customer service experience, preferably in a technical or sales support environment
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) and related office software
Ability to multitask, prioritize, and handle multiple customer needs in a high-stress environment
Strong telephone, email etiquette, and written communication skills
Strong organizational skills and the ability to manage multiple tasks simultaneously
Ability to communicate effectively and professionally with customers, coworkers, and management
Ability to meet physical demands of the job with or without accommodation
Preferred
Previous experience with Epicor ERP
Experience working in the fluid power or hydraulic industry
Advanced knowledge of product pricing and strategic quoting
Previous experience handling RFQs, managing quotes, and communicating directly with customers
Fluid Power Certification
Certification in project management or similar field
Additional sales or technical certifications
Company
Oilgear
Oilgear is an engineering company that provides hydraulic and pumping products.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-04-03Acquired
2017-01-19Series A
Company data provided by crunchbase