M365 Governance and Programming Lead - Mahwah, NJ jobs in United States
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NTT DATA North America · 1 month ago

M365 Governance and Programming Lead - Mahwah, NJ

positionMahwah, NJ, US
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

NTT DATA is a leading business and technology services provider, committed to innovation and client success. They are seeking a M365 Governance and Programming Lead to oversee the management and optimization of M365 productivity and collaboration tools, ensuring data sensitivity, retention, and operational continuity.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
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H1B Sponsor Likelynote

Responsibilities

Lead ongoing service monitoring and joint program/governance team reviews
Lead reporting activities to identify service improvements and policy compliance using ServiceNow, and MS Purview along with other tools
Leads support activities for ITSM operations including Incident, Request, and Problem Management via ServiceNow
Manages the teams to resolve ServiceNow tickets, including root cause analysis and proactive remediation
Conduct quarterly ITSM reviews to assess process gaps, ticket volumes, and KBA accuracy
Maintain optimal configuration of M365 security components
Identify continuous improvement initiatives for data sensitivity and retention policies
Ensure alignment with industry best practices and client standards
Lead support of new M365 services and releases within team capacity; manage change orders as needed
Identify and implement automation opportunities (e.g., license requests, Co-Pilot updates)
Develop communications and maintain reference materials (FAQs, guides)
Update training modules annually across Data Sensitivity, Data Retention, and SharePoint End-User topics
Translate training into 20 languages annually with the client’s global team review and approval
Provide quarterly updates to FAQs and job aids; develop two new job aids per master course annually
Lead support of established backup and retention for SharePoint, Teams, Exchange, and OneDrive (E5 users)
Review and optimize Rubrik configuration (retention, archival, replication, CDP)
Provide incident support during business hours and on-call after-hours as needed
Coordinate with Rubrik professional services team for red-flagged incidents and ransomware alerts
Define thresholds for restore volumes and ELT alert resolution processes
Lead development of automated dashboards for SharePoint, Teams, OneDrive, and Exchange health
Conduct annual dashboard reviews and updates
Convert and update SharePoint Administrator training using Articulate Storyline
Split and translate Data Retention training into micro-modules
Support potential future projects including encryption, extended retention, automated recovery, and risk/compliance monitoring

Qualification

M365ServiceNowRubrikPower BIPowerShellAzureData governance toolsITSM processesRole-based access controlAzure Active DirectoryGen2/Synapse environmentsStakeholder managementMultilingual content deliveryArticulate StorylineData classificationRetention frameworksCompliance frameworksVendor relationship managementCommunication skillsDocumentation skillsCross-functional team leadership

Required

7+ years of experience in program or project management within IT services
Must have experience with M365, ServiceNow, Rubrik, and/or data governance tools (e.g., Purview)
Experience with ITSM processes and reporting automation (Power BI, PowerShell, Azure)
Familiarity with role-based access control (RBAC), Azure Active Directory, and Gen2/Synapse environments

Preferred

Proven ability to manage training programs and multilingual content delivery
Excellent communication, stakeholder management, and documentation skills
Experience with Articulate Storyline or similar eLearning tools
Knowledge of data classification, retention, and compliance frameworks
Ability to lead cross-functional teams and manage vendor relationships

Company

NTT DATA North America

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NTT DATA, Inc. is a trusted global innovator of business and technology services.
dateFounded in 1988
location
Plano, Texas, USA
people-size10001+ employees
web-link
https://us.nttdata.com

H1B Sponsorship

NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)

Funding

Current Stage
Late Stage

Leadership Team

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John Barr
Vice President - Insurance Strategy
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Recent News

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2025-12-04
Company data provided by crunchbase