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Excelsior University · 3 months ago

Assistant Director-Financial Aid

Albany, New York, United States

Full-time

Hybrid

Entry, Mid Level

$48K/yr - $50K/yr

2+ years exp

Excelsior University is seeking applicants for the position of Assistant Director Financial Aid, in the Office of Student Financial Services. The Assistant Director of Financial Aid plays a key role in supporting the leadership team with the daily operations of the department, overseeing Title IV program execution and ensuring compliance with federal regulations.

EducationOnline PortalsTraining

Responsibilities

Administer Title IV program (s) for the university including, but not limited to; awarding, verification and assisting in reconciliation in collaboration with other units of the University and Common Origination and Disbursement (COD)

Ensure compliance with all Federal Title IV regulations, develop and maintain policies and procedures

Work in collaboration with the Associate Directors and Director to prepare for and engage in the annual A-133 audit

Responsible for remaining up-to-date with changes in regulation as well as interpreting and implementing those regulations within assigned program(s)

Responsible for communicating all changes, related to assigned program(s), to all stakeholders

Responsible for creating and maintaining process flows for assigned program(s)

Work to promote academic success, increase retention, decrease time toward graduation, and improve the overall educational experience of students

Support the development of the whole student by providing excellent customer service and resolution of issues through telephone, email, virtual meetings, and preparation of written correspondence for financial aid

Serve as an information resource for all incoming students, transfers, and re-entering students as well as internal staff

Assist with developing, revising, and updating processes of financial aid related to Title IV program administration along with creating and/or editing any required forms and publications

Participate in professional development

Engage in and support the development and administration of Student Financial Services

Qualification

Title IV program administrationFinancial aid regulationsFinancial aid softwareMicrosoft WordMicrosoft ExcelCustomer servicePowerFAIDS experienceCommunication skillsAttention to detailProblem solving skills

Required

This position requires a Bachelor's degree and a minimum of 2 years of experience in a financial aid or related student service administration

Candidate must demonstrate experience in student financial aid regulations, financial aid software and proficiency with Microsoft Word & Excel

Strong communication skills, attention to detail and strong problem solving skills are essential

Preferred

The ideal candidate will have experience with PowerFAIDS financial aid management system and demonstrate an interest in promoting distance learning higher education to a diverse adult student population