Hillwood Communities · 3 months ago
Aviation Operations Coordinator
Fort Worth, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expHillwood Communities is home to Alliance Aviation Services, a premier Fixed Base Operator located in Fort Worth, Texas. They are seeking a dedicated FBO Operations Coordinator to support day-to-day operations and deliver high-touch service to pilots, crew, and passengers, ensuring operational excellence and customer satisfaction.
LeasingProperty ManagementReal EstateResidential
Responsibilities
Communicate fuel order information to appropriate teams
Coordinate and track all miscellaneous service requests (LAV, potable water, oil, etc.)
Utilize software platforms to track inbound and outbound aircraft as well as service requests
Coordinate daily customer pull times
Coordinate international trash pickup and complete proper documentation
Prioritize operational tasks to ensure safe, efficient and upscale service is provided
Maintain lines of communication with Line Operation Specialists, Customer Service Representatives, and Concierge department members through the use of two-way radios
Professionally communicate with pilots on inbound aircraft
Assist with passenger services as required
Provide timely feedback to the company regarding service failures or customer concerns
Update service request status in real time through our digital platform
Communicate directly with Leads on shift to ensure cohesiveness and teamwork
Maintain and operate gate movements
Complete weekly airport audits
Track weather conditions
Qualification
Required
Strong organizational skills and attention to detail
Ability to multi-task and thrive in a fast-paced, high-pressure environment
Adaptability to dynamic conditions and frequent interruptions
Effective problem-solving and decision-making skills
Excellent communication skills (written, verbal, and radio)
Strong customer service orientation with a professional demeanor
Self-motivated with a high sense of urgency
Commitment to safety for team members, airport operations, and FBO clients
Ability to work collaboratively in a team environment
Basic technical aptitude for operational systems and equipment
High school diploma required
Minimum 2 years of experience in general aviation, FBO operations, or airport services
Preferred
Associate or bachelor's degree preferred
Experience in high-touch customer service environments (e.g., hospitality, aviation, concierge) preferred
Familiarity with aviation scheduling, dispatch, or ground support systems is a plus
Company
Hillwood Communities
Hillwood Communities is a perot company that offers residential land developers.
11-50 employees
H1B Sponsorship
Hillwood Communities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Early StageRecent News
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2025-09-15
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