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Waterton · 4 weeks ago

Resident Services Coordinator

Boynton Beach, Florida, United States

Full-time

Onsite

Entry Level

1+ years exp

Waterton is a nationally recognized real estate investment and property management firm. The Resident Services Coordinator will work with residents to respond to inquiries and concerns while providing exceptional customer service, supporting the Community Manager with administrative and leasing tasks to achieve occupancy and income goals.

Financial ServicesProperty ManagementReal Estate

Responsibilities

Build and maintain positive relationships with residents by addressing inquires, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover

Monitor service requests on behalf of residents. Coordinate with service team to ensure timely and accurate completion and escalate issues to the Community Manager

Work with the Property Accounts Specialist to oversee the lease renewal program and documentation process. Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully

Partner with the Property Accounts Specialist to manage move-outs, security deposits, refunds, and reimbursements in a timely manner

Coordinate with the Community Manager and Property Accounts Specialist to manage eviction processes, ensuring alignment with legal counsel to achieve desired results

Qualification

Customer serviceTask prioritizationProblem-solvingTeamworkProperty management experience

Required

Excellent customer service skills through respectful interactions and communications

Ability to prioritize multiple tasks efficiently

Strong problem-solving skills

Ability to work well with others in a team environment

High school diploma or equivalent

A minimum of one-year of property management or customer service experience

Benefits

12 weeks of paid parental leave

Competitive hourly compensation and renewal bonuses

Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance

401K + match

Generous paid time off, volunteer time off, and paid holidays

A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement

Commitment to job and career advancement