Central Ohio Primary Care · 3 weeks ago
Office Manager- Powell Primary Care Associates
Powell, Ohio, United States
Full-time
Onsite
Mid Level
3+ years expCentral Ohio Primary Care is seeking a full time Office Manager for their Powell Primary Care Associates office in Powell, OH. This role will be responsible for directing, supervising, and coordinating the overall operation of the office, ensuring efficient workflow, staff management, and exceptional patient experiences.
Health CarePrimary and Urgent Care
Responsibilities
Maintains an orderly, efficient and well-run office. Continually assess office operations and recommend changes in office workflow, policies and procedures, programs, products and services
Staff recruitment, orientation, and training. Responsible for daily schedule of work assignments and operations. May need to cover other employees’ work responsibilities to ensure work is completed
Facilitate employee performance evaluations and responsible for performance management of team. Manage ongoing training for current staff as needed
Completes bi-weekly payroll entries and ensures personnel information is sent to Corporate Human Resource Department. Provides oversight of appropriate time use and monitors the need and frequency of overtime and float positions
Creates an environment of customer service and compassion that promotes exceptional patient experiences
Serve as liaison and primary point-of-contact by answering inquiries, providing information, and addressing concerns. Communicate regularly with Physicians on office management items and CBO updates
Promote a welcoming and inclusive environment for both staff and patients
Drive practice alignment with COPC corporate strategy and initiatives intended to improve operational success including, but not limited to, quality and financial success
Collaborate with the CBO to promote effective relationships with patients, government agencies, vendors, insurance plans and all departments
Support and comply with all COPC corporate policies and procedures. Implement and communicate changes to company policies and procedures
Provide coaching support to all staff and serve as a role model in support of office and corporate initiatives
Coordinate with Revenue Cycle for management of accounts receivable, collections and billing issues. Oversee daily balancing, deposits, and timely invoice payment
Promote a culture of inclusion and belonging that values and embraces the contributions of all team members
Participate in professional development activities to keep current with trends and practices in health care. Attend regularly scheduled Central Business Office meetings for updated corporate operations
Maintain strictest confidentiality and ensures compliance with HIPAA, OSHA, CLIA and all labor laws
Perform other duties as assigned
Qualification
Required
High School Diploma or GED Equivalent
Three or more years of office management experience preferably in a medical office setting
Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization
High level of computer literacy; experience with Electronic Medical Records system
Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third party payers, patients, and the public
Skill in interpersonal communication including the ability to address HR issues tactfully and in a timely manner to enhance the team dynamics
Skill in exercising a high degree of initiative, judgment, discretion, and decision making to achieve organizational objectives
Skill in analyzing situations accurately and taking effective action
Skill in organizing work, making assignments, and achieving goals and objectives
Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures
Ability to assume responsibility and exercise authority over assigned work functions
Ability to establish and maintain quality control standards
Ability to organize and integrate organizational priorities and deadlines
Preferred
Associates or Bachelor's Degree
Clinical experience (Medical Assistant, Nursing Degree)
High level of computer literacy; experience with Electronic Medical Records system
Knowledge of medical terminology
Knowledge of ICD-10 and CPT coding
Company
Central Ohio Primary Care
At Central Ohio Primary Care (COPC), we’re building something different: a healthcare model where people always come first — our patients and our team members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jessica Boston
Chief Financial Officer
Michael Ashanin
Chief Operating Officer
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