Visions Federal Credit Union · 1 month ago
Service Desk Technician I - Endwell, NY
Endwell, New York, United States
Full-time
Onsite
Entry Level
$20/hr - $25.50/hr
1+ years expVisions Federal Credit Union is dedicated to helping its members improve their financial wellness. As a Service Desk Technician I, you will troubleshoot and maintain network endpoint equipment and software, ensuring customer satisfaction and efficient problem resolution.
Financial Services
No H1B
Responsibilities
Monitor and assist in maintaining the availability of all remote IT Services applications including web applications, ATMs and Phone Access Teller
Ensure the continuous and efficient operation of computer and peripheral systems
Coordinate with vendors when necessary to ensure challenges are resolved in an efficient and timely manner
Assist in maintaining a database of all network endpoint equipment under maintenance contract to include serial numbers, description and location
Install new network endpoint hardware and software as required
Repair or arrange repair of existing workstations and related equipment
Properly escalating unresolved queries to the next level of support
Assist with troubleshooting branch/ATM communications issues
Handle calls after normal business hours as needed with regards to network endpoint and/or communications equipment. Advises on the course of action to take and if necessary, reports to work to ensure problem is properly corrected. In the event the problem cannot be resolved, the IT Support Manager or the AVP of Technical Services or the VP/CIO will be contacted and notified of the status and nature of the problem
Offer suggestions and work with department managers on possible PC applications which could increase productivity and reduce expense
Document technical details and interactions in the incident management system
Record/Track endpoint information and location
Continuously acquire and maintain a working knowledge of a wide range of applications and services, including an awareness of information system changes that directly affect members of the Visions community
Assist in departmental training on network endpoint or software use as approved by management
Provide departmental back-up coverage as needed
Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes
Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias
Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values
Qualification
Required
High school diploma with 1-3 years of related experience required
Demonstrated hardware configuration experience with personal computers
Proficient in the Microsoft Office Suite programs
Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc
Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience
Preferred
Associate degree preferred
Desktop related MCP certification or higher; Network+ and/or additional certifications preferred, specifically Microsoft Office Suite
Worked in various IT related projects (user migration, MS Windows migration, data migration, mass hardware/software deployment, etc.)
Understanding of asset management in an enterprise environment and familiarity with asset management software and/or products
Experience with IT service management systems
Benefits
Pension Plan, 401k Plan with company match
Excellent health benefits
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
10+ paid holidays per year
Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such student loans and tuition reimbursement
Employee recognition program
Company
Visions Federal Credit Union
Visions Federal Credit Union strives to build relationships that accommodate every stage of life.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Novak
SVP/Chief Deposit & Payments Officer
Recent News
Central New York Business Journal
2025-08-22
Central New York Business Journal
2025-03-07
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