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Piedmont Realty Trust · 1 month ago

Tenant Service Coordinator

Irving, Texas, United States

Full-time

Onsite

Entry Level

2+ years exp

Piedmont Realty Trust is dedicated to enhancing workspaces for tenants while fostering a diverse and inclusive culture. The Tenant Service Coordinator will handle administrative tasks related to tenant services, manage tenant requests, and support property management functions to ensure a high level of customer service.

Commercial Real EstateReal Estate

Responsibilities

Administer the tenant system (Angus), including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders

Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary

Respond to and enter tenant requests received outside of the tenant system

Monitor work order completion times and escalate as necessary

Coordinate the day-to-day tenant communications, including after-hours memo notifications of evening contractors, etc

Log completed work orders and follow-up on tenant requests to ensure satisfaction

Assist in creating the move-in packages for property management to distribute

Coordinate the tenant relations program

Assist in fostering long-term relations with tenants

Maintain current tenant contact list with emergency contacts

Coordinate with tenants on scheduling the vendor service dates and times

Manage conference room scheduling and maintain the appearance, setup, supplies, food, beverage, etc

Assist property management in preparing vendor contracts by setting up property templates, ensuring all required documentation is received and drafting contracts for services in the building

Route contract for execution and communicate the status of contract between the vendor and property management

Assist in record keeping according to policy

Assist property management in pulling reports from the tenant system

Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met

Maintain and update security access database, which includes programming the cards and generating monthly access reports

Greet and host all visitors and answer the reception phone

Provide administrative support for Regional Manager, General Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc

Assist with office filing

Order and maintain office supplies

Maintain appearance of the office

Open, sort, and date stamp incoming mail

Monitor radio communications and forward significant issues to property management

Assist IT with troubleshooting issues related to the network, printers, scanners, etc

Qualification

Customer serviceMicrosoft OfficeReal estate softwareCommunication skillsOrganizational skillsTeam-oriented

Required

At least two years experience in customer service required

High School degree or equivalent required

Proficiency in Microsoft Office

Excellent phone, verbal and written communication skills

Must be a self-starter, self-disciplined, and highly organized

Must have a strong work ethic, be team-oriented and highly dependable

Requires frequent movement and the ability to inspect all areas of the property including the roof and basement

Must be able to stand, sit, or walk for extended periods to greet tenants and vendors

Routine physical presence is required at the office to provide general support and backup to co-workers and meet service needs of tenants

Preferred

Property management experience preferred

Two or four year college degree preferred

Real estate software experience preferred

Company

Piedmont Realty Trust

Piedmont Realty Trust™ (NYSE: PDM) is a fully integrated, self-managed real estate investment company focused on delivering an exceptional office environment.

Founded in 1997

Atlanta, Georgia, USA

51-200 employees