BayPort Credit Union · 1 month ago
Collections Support Specialist
Newport News, Virginia, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expBayPort Credit Union is seeking a Collections Support Specialist to assist in managing various aspects of collections, including debt protection claims, bankruptcy processes, and repossession functions. The role involves processing claims, maintaining compliance with regulations, and monitoring delinquent accounts to ensure effective recovery and member support.
BankingCredit BureauFinanceFinancial ServicesInsurance
Responsibilities
Process and code debt protection claims, ensuring accounts are marked as active claims
Follow up with members and debt protection representatives to confirm payments are received for loans and member needs are addressed
Post and manage debt protection exceptions
Process and code bankruptcy notices in compliance with FDCPA and the Federal Bankruptcy Act
Maintain accounts according to policy, including updating lines of credit, MasterCard, and other services
Insert or remove "Derogatory Information" coding as needed and print Adverse Action notices
Navigate U.S. Bankruptcy Court and local trustee websites for relevant information
Manage other duties related to bankruptcy account portfolio
Execute repossession procedures for both voluntary and involuntary repossessions
Oversee the repossession process from assignment through collateral sale
Close repossession folders and determine deficiency balances
Perform other tasks related to repossession account management
Process legal holds for liens and garnishments on accounts
Review and address requests from credit union employees
Handle required documentation for warrants and judgments
Respond to and follow up on related requests
Monitor and collect on delinquent Real Estate accounts, including outsourced mortgages and in-house real estate products
Process mortgage payments as needed and follow up with members
Report issues and updates to management
Monitor and process negative share accounts through daily reports and assigned queues
Address member inquiries and concerns related to negative share accounts
Ensure proper coding, shutdown, and updates of accounts
Review for legal recommendations and follow up as needed
Collect on charge-off accounts not outsourced to third parties
Monitor in-house recovery accounts and received payments
Coordinate with third-party collection agencies for outsourced debt recovery
Work with management on recovery settlements and communicate with members regarding charged-off and recovery accounts
Perform additional duties as assigned related to recovery collections
Qualification
Required
Education up to the equivalent of a four-year high school education
Minimum of 6–24 months loan/collections experience or equivalent
Working knowledge of Collections Laws, Bankruptcy, Regulatory Compliance and Fair Credit Reporting Act
SCRA, Fair debt collection act
Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team
Strong telephone skills and etiquette, with a focus on delivering high-quality service
Strong written and oral communication skills
Accurate and efficient data entry capabilities
Competent in operating a PC and using relevant software
Proficient in the use of basic applications in a Windows-based environment
Well-organized with the ability to manage tasks and prioritize effectively
Skilled in identifying and resolving issues efficiently
Meticulous in handling details and ensuring accuracy
Capable of working autonomously and collaborating effectively within a team
Adept at managing conflicts and addressing member expectations
Ability to evaluate work volumes, conduct research, and make informed decisions
Preferred
Previous work history in a credit union/ financial institution
Company
BayPort Credit Union
BayPort Credit Union is a banking institution that offers services on mobile banking, investment, lending, credit and retirement plans.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.16M2021-11-18Grant· $0.16M
Leadership Team
James Mears
President/CEO
Nancy Porter
Vice President Marketing
Recent News
2025-12-19
Company data provided by crunchbase